Headline

Product Manager @ Toast

About

Product Manager and a seasoned analyst with 7+ years of experience in Fintech, SaaS, consumer internet product management. Experience working with designers, developers, QA in shipping products. Experienced in Fintech, Lean Startup, Agile Software Project Management, Customer Development, User Stories, Facebook Marketing, Growth Hacking and Product Design.

Location

Bengaluru

Work experience

Senior Product Manager at Toast, Nov 2022 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India, - Building Toast for Enterprise - Building Toast's Partner Ecosystems

Senior Product Manager at Vymo, Oct 2018 - Oct 2022 · 4 yrs 1 mo, Bengaluru, Karnataka, India, - Build 'Self Serve' module for the enterprise CRM tool reducing the new client on-boarding time to 5 days from 47 days. - Responsible for building client's Self Serve UI for all the standard product features, allowing the client admins to make product changes and removing the professional service dependency for minor updates. - Responsible for builiding the ' Sales Target/Quota Management' featrue for improving the sales performance of all the field sales team.

Product Manager at Chargebee, Mar 2017 - Sep 2018 · 1 yr 7 mos, Bengaluru Area, India, ■ Led the integration of third party services - Intercom, Slack, Profitwell, Kalviyo ■ Improved the ‘Dunning Management System’ by understanding and analysing user pain points through Data analysis and customer interactions. ■ Collected customer requests and feedbacks to develop a user centric feature scope. ■ Managed the release cycle of features - identified bottlenecks in delivery, escalated issues early, resolved conflict of resources and released at promised timeline. ■ Introduced customer feedback interviews and feature specific data analysis to improve the existing product analysis process. ■ Responsible for competitor analysis, leading to major improvements in the product development and marketing. ■ Bridge the gap between development and technical support using customer feedback for feature development and improvements. ■ Coordinated with the documentation team for precise and use case focused help documentation.

Product Manager at Multunus Software Private Limited, Sep 2015 - Jan 2017 · 1 yr 5 mos, Bengaluru Area, India, • Worked across teams (UX, UI, Technology, Marketing, Sales and Operations) through market requirement, product design and placement • Sharp eye for detail and highly developed organizational skills, including the ability to lead teams • Obsessed about consumer friendly, simple, and clean design • Experienced in designing simple and intuitive user interfaces • Ability to create examples through wire frames and mock ups • Understand and manage user flows, customer needs, and business needs • Experienced in integrating usability studies, research and market analysis into product requirements to ensure products satisfy customer needs • Excellent knowledge of product analytics Key Responsibilities: • Use the customer insight to identify and fill gaps along with improvement and prioritisation of product features. Benchmarking competitors and industry trends to develop product strategy. • Set KPIs for product launch, roadmap and desired outcomes.- Create detailed product specs and wireframes that bring together technical knowledge, UX and design. • A cross-functional team member by acting as a liaison between engineers, designers, marketers, partners. • Plan and execute the product roadmap and features. • Specifying market requirements for current and future products by conducting market research • Write product specifications to be shared with designers and engineers. • Manage the product development process from conception through design, build, release, analysis and iteration. • Prioritize new features, enhancements and bug reports during and leading upto product launch. • Analyze user engagement and retention metrics as well as feedback from users and improve product features and usage. • Participate in the positioning and marketing launch of the product and features. • Assist with pricing and content strategy for product marketing. • Analyzing potential partner relationships for the product.

Business Analyst at Multunus Software Private Limited, Jul 2013 - Sep 2015 · 2 yrs 3 mos, Bengaluru Area, India, • 2+ years of successful experience in business analysis and project management (web & mobile products) • Entrepreneurial and result-oriented mindset with strong sense of urgency and ownership • Experienced in design and launch of high impact products and features • Strong analytical and problem-solving skills Skills: • Experience in requirements gathering via use cases and user stories • Experience in process design and system analysis • Experience in writing user stories • Knowledge of Agile methodologies • Knowledge on usability and device support • Knowledge in UML diagrams, business process models Key Responsibilities: • Interacting with client on regular basis for requirement gathering and design discussions • Acts as a liaison between Business, Managers, End users and Development Team. • Interacting with team to generate new ideas, coordinate and improvise work • Identifies issues & escalates appropriately. • Working closely with developers and variety of end users to ensure technical compatibility and user satisfaction • Manage weekly meetings with development team to review project milestones and track outstanding issues • Providing production support and ensuring that business rules and data transformation functionality matches specifications. • Delivering quality work within stipulated deadlines

Education

Science, amrita vidyalayam

Bachelor of Technology (BTech), Computer Software Engineering, Federal Institite Of Science And Technology