Headline

Data Analyst II

Location

Bengaluru

AI stack

claude code

claude

notebooklm

Work experience

Senior Operations Analyst at Nielsen Media Pvt Ltd, Apr 2024 - Present · 2 yrs 6 mos, Own client onboarding and operational data validation, ensuring accuracy, completeness, and adherence to established quality standards. Serve as primary escalation contact for operational issues, coordinating with technical and business stakeholders to drive timely resolution and minimize service disruption. Lead end-to-end quality assurance for globally recognized enterprise clients, identifying and resolving 300+ operational discrepancies across large-scale workflows. Act as Product Support Lead for newly launched solutions, maintaining feedback loops with Product and Engineering to support operational readiness. Develop process documentation, training materials, and rollout communications to maintain consistency across operations teams.

Operational Specialist at Nielsen, Feb 2022 - Present · 4 yrs 8 mos, Bengaluru

Operations Analyst at Nielsen Media Pvt Ltd, Feb 2022 - Apr 2024 · 2 yrs 3 mos, Designed and implemented process controls, validation checklists, and QA procedures that reduced manual verification effort by 30%. Monitored performance metrics across client engagements, partnering with stakeholders to close gaps and improve outcomes. Investigated and resolved operational issues in collaboration with internal stakeholders, maintaining service quality standards. Contributed to process standardization through documentation updates, workflow improvements, and best-practice adoption. Recognized with the Simply Excellent Award (Q3) and nominated for the Creative, Media & Analytics Solutions Case Study Award (Q2 & Q3 2023).

Education

Bachelor of Commerce, Accounting and Finance, Nagarjuna Degree College

Business Analyst, Business Administration and Management, General, Loyola Institute of Business Administration