Headline

Senior Case Manager at Concentrix | Focused on delivering effective resolutions and enhancing customer experience.

About

Working as a Senior Case Manager, I handle complex customer service cases, ensure timely resolutions, and support team efficiency. Focused on delivering high-quality service and improving the overall customer experience.

Location

Pune Division

Work experience

Sales Counselor at Prominent Spoken Training Institute, Managed student data Provided counseling and guidance Promoted and sold institute programs Performed basic computer troubleshooting

Sme at Concentrix, Apr 2022 - Present · 4 yrs 4 mos, Pune District, Maharashtra, India

Customer Advisor at Concentrix, Pune, Apr 2022 - Present · 4 yrs 4 mos, Provide technical support to over 1,000 Dell customers Utilize Salesforce (SFDC) and Digital Tech Console (DTC) for issue resolution Assist with hardware setup, troubleshooting, and basic software support Deliver timely, accurate solutions to maintain customer satisfaction Handle complaints effectively to strengthen customer loyalty

Senior Counselor at MIT School of Distance Education, Jan 2018 - Present · 8 yrs 7 mos, Pune Division, Maharashtra, India

Education

Master of Commerce - M.Com, Costing, B.P.H.E.Societys Ahmednagar College, Ahmednagar Research Centre, Ahmednagar

Bachelor of Commerce - BCom, BCom, B.P.H.E.Societys Ahmednagar College, Ahmednagar Research Centre, Ahmednagar