Headline

Global Sourcing Coordinator at SMS Group formerly Metso Outotec Metals India Pvt Ltd

About

9+ Years of experience in Marketing and Sourcing (Supply & procurement) Domain

Location

Greater Kolkata Area

Work experience

Global Sourcing Coordinator at Metso, Apr 2023 - Present · 3 yrs 3 mos, Kolkata, West Bengal, India

Crm Coordinator at Gainwell Commosales Pvt. Ltd., Dec 2021 - Mar 2023 · 1 yr 4 mos, Kolkata, West Bengal, India

Publicity Officer at J.N.Tata Vocational Training Institute, Oct 2019 - Aug 2020 · 11 mos, Jamshedpur, Jharkhand, India

Service Operations In-charge at Tractors India Private Limited (TIPL), Mar 2015 - Mar 2017 · 2 yrs 1 mo, Jamshedpur Area, India, Executes the DSR collection from CSE and update the same in SAP in co-ordination with HO warranty team. Create work order in the system Maintain Work Order Header i.e. warranty tagging, SMU updation etc. Update approved labor in the work order and also to confirm all PGI items in the work order. Coordination with Warranty coordinator (HO) for WIP management Close and Invoice WO for Non-warranty Coordinate with HO for CA and warranty limit enhancement Oder parts for approved service reports from the system Coordinates with the parts dept. for pending parts Ensure service parts is returned to stores Coordinates with AVTEC (2021 transmission parts) for failed parts replenishment SIMS entry in the DBS against every work order (for both warranty and non-warranty) SIMS entry checking against every work order (Warranty & Non-Warranty) in SAP SMU Updation on regular basis & to coordinate with CSEs Monitoring Tracking of Maximizing Labor Utilization on weekly basis DSR collection & sending to H.O. within 48 hours from the time of Commissioning of Equipment/ OEM Engine. To close Warranty work orders within 20 days time limit followed by uploading the relevant docs in SAP. To generate report of ART / MTTR on regular basis & to coordinate with PSM/CSE for timely closure.

CRM Co-ordinator at Tractor India Private Limited, Jun 2012 - Mar 2015 · 2 yrs 10 mos, Jamshedpur Area, India, Responsible for reviewing the CRM data and ensuring our client’s information is accurate & entered into the system in a timely manner. Opportunity to train our sales & administrative team on how to use the system effectively & assist management with client relationship queries. As a Team player is committed to provide the highest level of service to employees & clients. Owning the data cleanup process for the Business Unit including current clients & contact from partner lists. Monitoring, assessing & maintaining data quality within the business unit using data quality tools. Communicating any new data quality standards to the Business unit users. Resolving data quality issues, i.e. Potential duplicates, conflicting or missing data, merging records. Monitoring data quality & providing updates to Managing Partner. Escalating data quality challenges & issues to higher management people. Complete backend support for frontline sales team. Support the sales team in execution of SAP CRM. Build and manage the CRM calendar. Grow & utilize the crm database & manage customer relationship & retention. Lead requirements gathering and validation with end users. Develop and maintain validation rules and custom workflows. Perform re-assignments of accounts, contacts & opportunities based on organizational changes. Manage ongoing support request and administrative needs of users. Maintain effective communication with end users and sales leadership. Share relevant reports on a timely basis.

Education

Master's degree, Finance, General, Sikkim Manipal Institute of Technology - SMU

Bachelor (Hons in Mass Communication/commerce), Mass communication & Film - making & Journalism, Ranchi University