---
title: "Arsh Kakkar - Senior Desktop Support Analyst in Bengaluru | Tal"
description: "Meet Arsh Kakkar, Senior Technical Support Engineer | Aspiring IT Support Team Lead | Service Desk Management, Hybrid Cloud (Windows, Azure AD) | MSc Cybersecurity based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/arsh-kakkar/share-image"
---

# Arsh Kakkar on Tal

## Headline

Senior Technical Support Engineer \| Aspiring IT Support Team Lead \| Service Desk Management, Hybrid Cloud \(Windows, Azure AD\) \| MSc Cybersecurity

## About

When a school's entire network goes down mid\-exam season, someone has to stay calm while everyone else panics\. That's been me\. I've managed the service desk for a UK school's K\-12 systems, supported hybrid cloud environments \(Windows, Azure AD\), led cross\-functional teams through migrations, and spent years troubleshooting hardware — from custom builds to enterprise desktops\. I hold an MSc in Cybersecurity, which shapes how I approach support: not just fixing the problem, but making sure it doesn't become tomorrow's security issue\. I'm now a Senior Technical Support Engineer aiming for Team Lead roles, building toward Azure, AWS, and Google Cloud certifications along the way\. Based in Bangalore, open to On\-site and remote opportunities\. If you're building a team that values people who make things better, not just close tickets — let's connect\.

## Location

Bengaluru

## AI stack

claude code

claude

cursor

## Work experience

Senior Desktop Support Analyst at Torfaen County Borough Council, Jun 2025 \- Jan 2026 · 8 mos, Wales, United Kingdom, • Sole IT lead responsible for all technology systems, providing 1st/2nd line support and troubleshooting PCs, radios, TVs, smart boards, and other devices\. • Maintained comprehensive inventory of all school IT equipment, ensuring accurate asset tracking and management\. • Managed IT device upgrades and configuration, administering group policies using Active Directory and SCCM for seamless system performance\. • Controlled device management and security through Google Admin Console, Apple School Manager, and Intune, ensuring compliance and efficient operations\. • Oversaw CCTV camera systems and managed door fob access for secure facility operations\. • Delivered clear, effective technical support and training to staff with varied IT skills, working independently and collaborating with the wider SRS Education Team as needed\.

Technical Support Engineer I at PowerSchool, Jan 2022 \- Jan 2024 · 2 yrs 1 mo, Bengaluru, Karnataka, India, • Led a cross\-functional support team delivering 95%\+ SLA compliance across global K\-12 software clients\. • Managed system configurations, remote troubleshooting, and incident escalation \(Tier I–III\) using ITIL\-aligned service desk processes\. • Supported Windows accounts and Azure AD integrations, and led software deployment across hybrid cloud environments\. • Streamlined support workflows and implemented monitoring strategies, reducing major incidents by 15%\. • Mentored team members, reducing ticket backlog by 20% and improving first\-call resolution by 12%\.

Technical Support Executive at NVIDIA, Dec 2020 \- Sep 2021 · 10 mos, Bengaluru, Karnataka, India, • Provided advanced hardware and performance troubleshooting for Windows\-based gaming systems and custom PC builds\. • Optimized drivers, firmware, and registry configurations to improve system resource handling and stability\. • Partnered with escalation teams to resolve high\-impact faults, reducing downtime by 20%\.

Technical Support Engineer at DXC Technology, Dec 2019 \- Dec 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Delivered global L1/L2 technical support for desktops, laptops, hardware, VPN, and network connectivity issues for enterprise users \(Honeywell account\)\. • Administered Active Directory, managing user access and account configurations in large enterprise environments\. • Collaborated with Tier\-III teams on root cause analysis for recurring performance and connectivity issues\.

Technical Support Associate at Concentrix, Mar 2018 \- Apr 2019 · 1 yr 2 mos, Bengaluru, Karnataka, India

## Education

Msc Cyber Security, Computer and Information Systems Security/Information Assurance, University of South Wales

Bachelor of Arts \- BA, Liberal Arts and Sciences/Liberal Studies, Delhi University

[View the original profile](https://tal.club/meet/arsh-kakkar)

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