About
ACP-120 & ACP-620 Certified Atlassian Administrator with 3.9 years of hands-on experience across Jira Software, Jira Service Management, Confluence, ScriptRunner, and Bitbucket — in both Cloud and Data Center environments. I specialise in turning complex Atlassian ecosystems into well-governed, high-performing platforms that support real business outcomes. ━━ What I do ━━ 🔧 Jira & JSM Administration End-to-end platform setup, workflow configuration, issue types, screen schemes, field configurations, and permission schemes built for scale. 🎯 ITSM & Service Delivery SLA design, queue management, request types, and customer portal configuration aligned to ITIL frameworks — covering Incident, Problem, Change, and Service Request Management. ⚙️ Automation & ScriptRunner Jira Automation rules, ScriptRunner (Groovy) scripting for advanced customisation, automation conversion, and extending Jira beyond its out-of-the-box capabilities. 🚀 Atlassian Migrations Server/DC to Cloud, Cloud-to-Cloud, and hybrid migrations — assessment, execution, post-migration validation, data integrity, and user adoption. 📦 Asset Management (Insight) CMDB configuration, asset schema design, and JSM integration. 📊 Reporting & Optimisation Custom dashboards, advanced reporting, SLA performance tuning, and system upgrades.
Education
Bachelor of Engineering - BE, Computer Science, Malnad College of Engineering, HASSAN
Physics, Chemistry, Mathematics, Electronics, Vivekananda Pre-University Puttur D.K
