Headline

Senior Technical Support Engineer | Microsoft 365 Expert | Cloud Solutions Specialist | Driving Business Productivity| ServiceNow | SFDC |

About

I am a dedicated and results-driven IT professional with over 8 years of experience in technical support, Microsoft 365 administration, and cloud solutions. My expertise lies in delivering customized solutions that empower businesses to enhance productivity, collaboration, and security. At Dell Technologies, I specialize in Microsoft 365 integration, security compliance, and customer-centric IT strategies. I thrive on solving complex technical challenges and ensuring seamless adoption of modern workplace technologies. Key strengths: ✔ Microsoft 365 Administration (Teams, SharePoint, OneDrive) ✔ Cloud Solutions & IT Service Management ✔ Security & Compliance Implementation ✔ Customer-Centric Approach Passionate about leveraging technology to drive business success. Open to opportunities in IT consulting, cloud architecture, and technical leadership roles.

Location

Ghaziabad

Work experience

Senior Technical Support Engineer at Dell Technologies, Jan 2022 - Present · 4 yrs 2 mos, Gurugram, Haryana, India, As a dedicated Microsoft 365 CSP Partner at Dell, I specialize in delivering comprehensive cloud solutions that empower businesses to achieve their digital transformation goals. With a strong focus on collaboration, productivity, and security, I leverage the robust capabilities of Microsoft 365 to provide tailored solutions that meet the unique needs of our clients. Key Responsibilities: Cloud Solutions Expertise: Offering expert guidance on Microsoft 365 services, including Office 365, Teams, SharePoint, and OneDrive, to enhance business productivity and collaboration. Customer-Centric Approach: Working closely with clients to understand their business challenges and delivering customized cloud solutions that drive efficiency and innovation. Seamless Integration: Ensuring smooth integration of Microsoft 365 with existing IT infrastructure, leveraging Dell's cutting-edge technology and support. Security and Compliance: Implementing advanced security measures and compliance protocols to protect client data and ensure regulatory adherence. Continuous Support: Providing ongoing support and training to help clients maximize the value of their Microsoft 365 investment.

Senior Technical Support Officer at Tech Mahindra, Feb 2021 - Jan 2022 · 1 yr, Ghaziabad, Uttar Pradesh, India, Provided technical support for Microsoft 365 environments. Assisted clients with troubleshooting and adoption strategies.

Senior Business Relationship Manager at PNB MetLife India Insurance Co. Ltd, Aug 2020 - Jan 2021 · 6 mos, Ghaziabad, Uttar Pradesh, India

Business Development Manager at Bajaj Allianz Life, May 2019 - Aug 2020 · 1 yr 4 mos, Kharagpur, West Bengal, India

Business Development Manager at HDFC Life, Dec 2017 - 2019 · 1 yr 2 mos, Bengaluru, Karnataka, India, Managed client relationships and drove business growth through tailored solutions.

Education

Bachelor of Technology - BTech, Computer Science, Nims university

12+, Computer Science, Subhash public school