Arpit Pathak profile photo 1 on Tal

Arpit Pathak

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Sagri

< 1 year of work experience

GENPACT
Apr 20259 mosDec 2025

Gurugram

GENPACT INDIA PVT LTD
Apr 20259 mosDec 2025

• Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts. • Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions. • Exceeded performance metrics for chargeback resolution timeframes and customer satisfaction scores on a consistent basis. • Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity. • Mentored junior team members, providing guidance on complex cases and fostering a collaborative environment conducive to knowledge sharing and professional growth. • Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.

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Arpit Pathak on Tal

Headline

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Location

Sagri

Work experience

Fraud Investigator at GENPACT, Apr 2025 - Dec 2025 · 9 mos, Gurugram

Associate at GENPACT INDIA PVT LTD, Apr 2025 - Dec 2025 · 9 mos, • Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts. • Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions. • Exceeded performance metrics for chargeback resolution timeframes and customer satisfaction scores on a consistent basis. • Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity. • Mentored junior team members, providing guidance on complex cases and fostering a collaborative environment conducive to knowledge sharing and professional growth. • Managed a high volume of incoming chargebacks while maintaining accuracy and attention to detail.

Arpit Pathak - Fraud Investigator in Sagri | Tal