Headline

Business Operations | Program Operations | Service Delivery | Microsoft Enterprise Operations @ Infosys BPM| Ex-Ola Electric

About

I work in enterprise business operations supporting Microsoft workflows through Infosys BPM, with experience in agreement operations, compliance-driven execution, process optimization, and cross-functional coordination. My background includes working across high-volume operational environments involving enterprise agreements, workflow governance, documentation systems, and stakeholder management. I have experience using Microsoft enterprise tools and supporting business-critical operational processes requiring accuracy, scalability, and SLA adherence. Previously, I worked with Ola Electric in operations and program execution roles focused on subsidy operations, compliance workflows, stakeholder coordination, and large-scale process management across PAN-India partner networks. Core areas of interest: • Business Operations • Enterprise Workflow Management • Program & Process Management • AI-Driven Productivity Systems • Microsoft Ecosystem Operations • Process Optimization & SOP Design • Operations Strategy & Execution I am focused on building expertise in scalable operations, enterprise systems, leadership communication, and technology-enabled business execution. In 2026, I will join Infosys BPM as a Senior Process Executive, where I aim to develop further expertise in enterprise operations, order lifecycle management, and process transformation. I am particularly interested in roles at the intersection of: • ERP Functional Consultant • Process Optimization Analyst • ERP Business Analyst • Business Operations Strategist

Location

Greater Bengaluru Area

AI stack

deepmind

gemini

notion

openai

perplexity

Microsoft Copilot

Work experience

Senior Process Executive - Microsoft Enterprise Operations (EMEA) at Infosys BPM, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India, Supported R&D operations for Microsoft through Infosys BPM, improving workflow efficiency and coordinating cross-functional teams to ensure timely delivery of enterprise-scale processes. • Supporting client-facing business operations and process workflows • Working with enterprise systems (ERP/CRM) for data validation and reporting • Ensuring SLA adherence, process accuracy, and compliance standards • Collaborating with cross-functional teams on operational delivery Keywords: O2C | P2P | ERP | SAP (Basics) | Oracle | MIS Reporting | Process Operations | Client Management

Data Visualization Associate at Excelerate, Oct 2025 - Nov 2025 · 2 mos, United Arab Emirates, Developed Excel dashboards and pivot-based reports supporting operational decision making. Conducted data cleaning, validation, and quality checks for large datasets. Translated analytical insights into executive-level summaries and visual reports. Tools used: Excel, Power BI basics, SQL fundamentals.

Business Operations Analyst — (Subsidy Operations – Government Compliance & Program Enablement) at Ola Electric, Jun 2024 - Apr 2026 · 1 y 10 mo, Bengaluru, Karnataka, India, Managed order lifecycle operations and compliance verification for Ola Electric’s nationwide EV Upgrade & Exchange Program, ensuring SLA adherence, documentation accuracy, and operational efficiency across a network of 3000+ retail locations. Order Lifecycle & Compliance Management: Managed end-to-end order validation and documentation checks including RC verification, NOC validation, and ownership transfer documentation. Ensured policy compliance before order approvals under government-linked subsidy programs. Maintained MIS trackers and CRM updates to monitor order progression and operational accuracy. Operations Analytics & Process Improvement: Built and maintained Excel-based dashboards to track SLA adherence, order aging, and documentation errors. Identified operational bottlenecks and supported daily war-room escalation management. Improved operational performance by increasing first-pass order accuracy to 91% and significantly reducing order processing cycle time. Upgrade & Exchange Program Operations : Verified customer eligibility and ownership documentation for EV upgrade and exchange programs. Conducted compliance validation within Salesforce CRM workflows before order approvals and subsidy processing. Maintained structured documentation records to support audit readiness and operational transparency. Resolved verification discrepancies through coordination with internal operations teams and store partners.

Summer Internship at Balmer Lawrie & Co. Ltd., Jun 2023 - Jul 2023 · 2 mos, Jajmau Kanpur Nager Uttar Pradesh, .Assisted in data collection and analysis for logistics and supply chain operations. .Prepared inventory and warehouse performance reports across 5+ regional facilities. .Supported operational improvement initiatives and presented recommendations to supervisors.

Education

Bachelor of Technology, Leather Technology, Harcourt Butler Technical University