Customer Success Manager at Elevance Systems, Inc.
Noida, Uttar Pradesh, India
On-site
gurugram
Information Technology
Technology Education & Research Institute
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Competent and result-oriented professional carrying over 12+ years of rich experience in Customer Management, Technical Support, Managing Clients globally, and interacting with global teams spread across different geographical locations. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Six Sigma, DMAIC Lean methodology trained with a good understanding of continuous process improvement approaches. Carrying strong hands-on experience of customer-centric Operation management covering a target audience of internal/external Leadership. Worked in processes and accounts covering International/Domestic Telecom, Healthcare, and major BPO’s. Proven expertise in Process Excellence, Process Management, People Management, Project Management & co-ordination with Multi-Domain teams/SMEs.
Greater Delhi Area
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