Arpit Jaiswal (Verbalyst) profile photo 1 on Tal

Arpit Jaiswal (Verbalyst)

Operations & Customer Support Specialist | SOP Development, Team Communication & Process Optimisation | Founder @ Verbalyst | Helping Startups Build Efficient Support Systems

Uttar Pradesh

7+ years of work experience

Mar 20251 yr 4 mosPresent

Lukhnow

I help working professionals improve their business communication, reduce hesitation, and build confidence in real workplace situations. Through 1:1 and classroom coaching, I work with individuals and teams who are technically skilled but struggle to express their ideas clearly in meetings, discussions, and professional interactions. My approach is practical and focused on real-world application rather than theory. Key areas include: • Improving clarity of thought and structured speaking • Reducing hesitation during conversations and meetings • Enhancing professional email and chat communication • Building confidence while interacting with managers and teams • Applying communication skills for better career growth and visibility I have worked with professionals across roles to help them communicate more effectively and be perceived with greater confidence and clarity at work.
Teleperformance
Feb 20222 yrs 11 mosDec 2024

Jaipur, Rajasthan, India

Dynamic and result-oriented professional with years of experience in office management, supervision, and administration. Ensuring compliance with company objectives and collaboration with all organizational levels. SKILLS Leadership skills Project management skills (YB COPC Certified) Problem-solving Interpersonal Organizational Financial management Strategic Thinking Program Development Process Improvement Leading frontline team in achieving key outcomes at each client check-in fostering warm business relationships. Improve operational effectiveness by streamlining business operational work processes and procedures. Client Relationship Management Operations Management Verbal and Written Communciation Skills Managing day-to-day activities of operations, Including planning and coordinating with our internal and external stake holders.
Teleperformance
Sep 20215 mosJan 2022

Jaipur, Rajasthan, India

COPC Yellow Belt certified ➢ Prepare and present weekly and monthly performance review reports to clients and handle their queries about the business. ➢ Be a part of business review and provide ideas of growth and implementation on ground. ➢ Groom supervisors for next job role. ➢ Skip meet with agents to get feedback about organization and work to implement improvement.
Teleperformance
Nov 20182 yrs 10 mosAug 2021

Jaipur, Rajasthan, India

➢ Handle a team of 18-20 agents. ➢ Meet and exceed client and internal KPI goals. ➢ Preparation of RCA and action plan for different KPIs.

Education

Niit

PGFA, Finance and ACCOUNTING

Niit

20161 yr2017
University of Allahabad

University of Allahabad

20133 yrs2016

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Headline

Operations & Customer Support Specialist | SOP Development, Team Communication & Process Optimisation | Founder @ Verbalyst | Helping Startups Build Efficient Support Systems

About

Operations Leader | Customer Support Strategist | Communication Coach With 7+ years of experience spanning operations, customer support, and team leadership, I specialise in building systems that make businesses run smoother — and people communicate better. Throughout my career across telecom and e-commerce environments, I've led customer support operations, streamlined workflows, managed stakeholder relationships, and driven meaningful performance improvements. I don't just fix processes — I build the frameworks that prevent problems in the first place. As the Founder of Verbalyst, I work with professionals to sharpen their workplace communication, boost interview confidence, and develop stronger leadership presence. What I bring to the table: - SOP development & process documentation - Customer support workflow design - Team communication & performance coaching - Operations coordination & process improvement - Escalation handling & quality management - Client & stakeholder communication **Tools I work with:** Zendesk · Salesforce · Freshdesk · Microsoft Office · CRM Systems · AI Productivity Tools --- **Currently open to:** ✔ Freelance & consulting engagements ✔ Remote operations roles ✔ Startup operations consulting ✔ Communication coaching projects If you're looking to improve your team's operational efficiency, customer experience, or communication culture — let's talk. Feel free to connect or send a message.

Location

Uttar Pradesh

Work experience

Business Communication & Workplace Growth Coach at Verbalyst, Mar 2025 - Present · 1 yr 4 mos, Lukhnow, I help working professionals improve their business communication, reduce hesitation, and build confidence in real workplace situations. Through 1:1 and classroom coaching, I work with individuals and teams who are technically skilled but struggle to express their ideas clearly in meetings, discussions, and professional interactions. My approach is practical and focused on real-world application rather than theory. Key areas include: • Improving clarity of thought and structured speaking • Reducing hesitation during conversations and meetings • Enhancing professional email and chat communication • Building confidence while interacting with managers and teams • Applying communication skills for better career growth and visibility I have worked with professionals across roles to help them communicate more effectively and be perceived with greater confidence and clarity at work.

Operations Manager at Teleperformance, Feb 2022 - Dec 2024 · 2 yrs 11 mos, Jaipur, Rajasthan, India, Dynamic and result-oriented professional with years of experience in office management, supervision, and administration. Ensuring compliance with company objectives and collaboration with all organizational levels. SKILLS Leadership skills Project management skills (YB COPC Certified) Problem-solving Interpersonal Organizational Financial management Strategic Thinking Program Development Process Improvement Leading frontline team in achieving key outcomes at each client check-in fostering warm business relationships. Improve operational effectiveness by streamlining business operational work processes and procedures. Client Relationship Management Operations Management Verbal and Written Communciation Skills Managing day-to-day activities of operations, Including planning and coordinating with our internal and external stake holders.

Assistant Manager at Teleperformance, Sep 2021 - Jan 2022 · 5 mos, Jaipur, Rajasthan, India, COPC Yellow Belt certified ➢ Prepare and present weekly and monthly performance review reports to clients and handle their queries about the business. ➢ Be a part of business review and provide ideas of growth and implementation on ground. ➢ Groom supervisors for next job role. ➢ Skip meet with agents to get feedback about organization and work to implement improvement.

Team Leader at Teleperformance, Nov 2018 - Aug 2021 · 2 yrs 10 mos, Jaipur, Rajasthan, India, ➢ Handle a team of 18-20 agents. ➢ Meet and exceed client and internal KPI goals. ➢ Preparation of RCA and action plan for different KPIs.

Education

PGFA, Finance and ACCOUNTING, Niit

University of Allahabad