---
title: "Arnav A Goyal - Delivery Manager in Greater Bengaluru Area | Tal"
description: "Meet Arnav A Goyal, Service Delivery Manager | 14+ Yrs Leading Global IT Delivery | Cloud Transformation | Agile Delivery | IT Service & Program Management | ITIL®, CSPO®, CSM® | Gen AI Leader based in Greater Bengaluru Area. AI stack includes claude, gemini, and meta."
image: "https://tal.club/meet/arnav-a-goyal/share-image"
---

# Arnav A Goyal on Tal

## Headline

Service Delivery Manager \| 14\+ Yrs Leading Global IT Delivery \| Cloud Transformation \| Agile Delivery \| IT Service & Program Management \| ITIL®, CSPO®, CSM® \| Gen AI Leader

## About

Service Delivery Manager with 14\+ years leading global Infra Operations, Cloud Ops, and DevOps programs for enterprise clients across BFSI, telecom, and IT services\. Proven track record managing multi\-million\-dollar delivery portfolios, driving SLA/OLA compliance \(99%\+\), incident and problem management, disaster recovery, and infrastructure modernization at scale\. Certified ITIL®, CSPO®, CSM®, and Google Gen AI Leader\. Skilled in vendor and stakeholder management, P&L ownership, ITSM governance \(ServiceNow\), Agile delivery, and AI\-driven automation for operational efficiency\. Led delivery teams of 50\+ across Hexaware, T\-Systems, NTT DATA, Wipro, IBM, and HCL — consistently improving uptime, reducing MTTR, and driving cost optimization through automation\. Core Strengths: Infrastructure Delivery Management \| Cloud & DevOps Operations \| Incident/Problem/Change Management \| Disaster Recovery \| SLA & Vendor Management \| Agile & ITIL Governance \| AI\-Led AutomationExperienced

## Location

Greater Bengaluru Area

## AI stack

claude

gemini

meta

openai

replit

ChatGPT

## Work experience

Delivery Manager at Hexaware Technologies, Sep 2022 \- Present · 4 yrs, Lead end\-to\-end infrastructure delivery across CloudOps and Infra Operations tracks for 5 enterprise clients\. Improved operational efficiency by 15% through automation and proactive monitoring using ServiceNow, SCOM, Zabbix\. Drove cloud transformation and process standardization initiatives, sustaining 100% SLA adherence across all service lines\. Own governance and escalation management for 5 accounts, reducing major\-incident recurrence by 10%\. Mentor and upskill a team of 50 engineers, improving Agile delivery maturity and reducing sprint slippage by 5%\.

Senior Consultant at T\-Systems ICT India Pvt\. Ltd\., Sep 2020 \- Sep 2022 · 2 yrs 1 mo, Managed large\-scale IT infrastructure delivery operations for 7 clients / a team of 15, with direct accountability for profitability and SLA compliance\. Served as primary client liaison for escalations and monthly/quarterly governance reporting across 7 accounts\. Spearheaded service transformation initiatives that improved delivery timelines by 10% and lifted CSAT scores\. Achieved and sustained 100% SLA compliance across all the infrastructure towers\.

Specialist at NTT DATA Services, Sep 2017 \- Sep 2020 · 3 yrs 1 mo, Noida, Uttar Pradesh, India, Delivered infrastructure modernization programs and backup automation across global data centers\. Reduced incident resolution time by 25% through streamlined operations and automation\. Ensured audit compliance and data recovery readiness across enterprise systems\.

Senior Engineer at Wipro Limited, Jun 2016 \- Sep 2017 · 1 yr 4 mos, Pune, Maharashtra, India, Implemented VERITAS NetBackup 8\.0 across enterprise environments\. Managed client migrations and disaster recovery operations to ensure business continuity\.

Senior Operations Professional at IBM, Aug 2015 \- Jun 2016 · 11 mos, Noida, Managed backup and recovery operations across multi\-platform systems\. Ensured smooth business operations through proactive issue resolution and SLA tracking\.

Technical Specialist at HCL, Jun 2012 \- Jun 2015 · 3 y, Noida

## Education

Bachelor of Technology \(B\.Tech\.\), Electrical, Electronics and Communications Engineering, amity University

[View the original profile](https://tal.club/meet/arnav-a-goyal)

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