Headline

Sales & Operations Leader | Managing 50+ Outbound Tele callers with TLs, QA & Training Teams | Expert in Team Management, Client handling & Performance Optimization” Expert to control Shrinkage and Attrition

About

Seasoned professional with having 6& half years of experience as Team & Assistant manager. Expert in Operations Management,Team Management,Sales Planning,Business Development,Sales Analysis

Location

India

Work experience

Presales Manager at IoTechWorld Avigation Pvt Ltd, Jun 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, Worked as a Pre-Sales Manager at IO Tech, specializing in drone technology solutions. Responsible for client consultations, product demonstrations, solution design, lead qualification, and supporting the sales team in driving business growth for the Spring Drone product portfolio.

Operations Team Manager at Navigant Technologies Private Limited, Dec 2018 - Jan 2022 · 3 yrs 2 mos, New Delhi, Delhi, India, Under the supervision of the CEO, supervise B2B and B2C operations and manage a part of the inside sales team of 40-50 Calling Advisors. Handling client inquiries and developing process development strategies to streamline processes, as well as acquiring new clients for the organization's growth. Expert in managing the inside sales team for "SaaS & IT products all types of processes." TATA Tele Business Services, Avaya Space, HDFC Loan, and others are examples.

Education

Bachelor of Arts - BA, Business Administration and Management, General, Swami Vivekananda Subharti University, Meerut

Bachelor of Arts - BA, Political Science and History, Swami Vivekananda Subharti University, Meerut