---
title: "Arnab - Business Operations Associate in Kolkata | Tal"
description: "Meet Arnab, Associate, Business Operations | Business Operations | Program Delivery & Placements | Revenue Growth | Data-Driven Strategy | Ex-BYJU’S | Crio.Do based in Kolkata."
image: "https://tal.club/meet/arnab-7/share-image"
---

# Arnab on Tal

## Headline

Associate, Business Operations \| Business Operations \| Program Delivery & Placements \| Revenue Growth \| Data\-Driven Strategy \| Ex\-BYJU’S \| Crio\.Do

## About

Results\-driven Business Operations professional with proven experience across program delivery, placements, and revenue\-generating initiatives in high\-growth environments\. I specialize in building scalable process, leveraging data to drive decisions, and improving end\-to\-end user outcomes\. At Crio\.Do, I have led key initiatives spanning Career Counselling, Placements, and Sales Enablement—contributing ₹1\.8 Cr in revenue and enabling 100\+ successful learner placements\. My work focuses on identifying gaps through RCA, designing targeted interventions, and collaborating cross\-functionally to deliver measurable impact\. With a strong foundation in CRM tools \(Salesforce, LeadSquared\) and advanced data handling \(Google Sheets, Excel\), I bring a structured and analytical approach to solving business problems\. I am passionate about driving operational excellence, optimizing user journeys, and contributing to sustainable business growth\.

## Location

Kolkata

## Work experience

Business Operations Associate at Crio\.Do, Nov 2023 \- Present · 2 yrs 9 mos, Bengaluru, Key Achievements: \- Generated ₹1\.8 Cr revenue through the Alumni Connect initiative at Crio\.Do \- Enabled 100\+ successful learner placements through structured operational strategies \- Awarded Above & Beyond Certificate at Crio\.Do for exceeding business goals Responsibilities: \- Led the Career Counselling initiative, enabling structured 1:1 mentorship programs that significantly improved learner engagement, clarity, and curriculum completion rates\. \- Designed and implemented session audit frameworks, leveraging WebEngage to deliver actionable feedback and enhance mentor effectiveness and session quality\. \- Built and scaled the Alumni Connect program end\-to\-end, contributing ₹1\.8 Cr in revenue through strategic alumni onboarding and high\-conversion engagement models\. \- Owned placement operations, driving 100\+ successful placements through RCA\-led insights, customized preparation strategies, and targeted mentor interventions\. \- Collaborated cross\-functionally with leadership, sales, and placement teams to drive data\-backed decisions, optimize processes, and ensure seamless operational execution\. \- Managed and mentored a team of technical mentors, aligning preparation strategies with evolving company requirements and job descriptions\. \- Streamlined payout operations for mentors and alumni by building tracking systems and working closely with finance teams to ensure accuracy and timeliness\.

Student Success Specialist at BYJU'S, May 2022 \- Oct 2023 · 1 yr 6 mos, Bengaluru, \- Analyzed student performance data to identify improvement areas and provided actionable feedback to enhance learning outcomes\. \- Acted as the primary point of contact for students and parents, ensuring seamless communication, issue resolution, and high satisfaction levels\. \- Managed escalations effectively, collaborating with cross\-functional teams to resolve concerns and improve retention\. \- Drove engagement and retention by introducing structured learning approaches and personalized support strategies\. \- Consistently achieved performance targets in a fast\-paced, metrics\-driven environment\. Key Achievements: \- Received Master of Knowledge and Certificate of Excellence at BYJU'S

Operations Representative at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, Jun 2021 \- May 2022 · 1 yr, Kolkata, \- Managed client relationships, ensuring high satisfaction through regular engagement and proactive issue resolution\. \- Analyzed customer data to derive insights that improved product adoption and retention\. \- Identified upsell opportunities and contributed to revenue growth through strategic client interactions\. \- Developed reports and presentations using Excel, Google Sheets, and PowerPoint to communicate performance metrics and success stories\.

Associate, Technical Support Specialist at Wipro, Nov 2020 \- Mar 2021 · 5 mos, Kolkata, \- Delivered technical support by diagnosing and resolving hardware and software issues for customers\. \- Collaborated with users to identify root causes and implement long\-term solutions\. \- Ensured seamless device configuration, guiding users through setup and troubleshooting processes\.

Guest Service Associate at ITC Hotels, May 2019 \- Nov 2020 · 1 yr 7 mos, Kolkata, West Bengal, India

## Education

B\.Sc in Hotel Management and Catering Technology, international institute of hotel management

Level\-1 awards in wines, Wines, WSET

[View the original profile](https://tal.club/meet/arnab-7)

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