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Arnab

Associate, Business Operations | Business Operations | Program Delivery & Placements | Revenue Growth | Data-Driven Strategy | Ex-BYJU’S | Crio.Do

Kolkata

7+ years of work experience

Crio.Do
Nov 20232 yrs 9 mosPresent

Bengaluru

Key Achievements: - Generated ₹1.8 Cr revenue through the Alumni Connect initiative at Crio.Do - Enabled 100+ successful learner placements through structured operational strategies - Awarded Above & Beyond Certificate at Crio.Do for exceeding business goals Responsibilities: - Led the Career Counselling initiative, enabling structured 1:1 mentorship programs that significantly improved learner engagement, clarity, and curriculum completion rates. - Designed and implemented session audit frameworks, leveraging WebEngage to deliver actionable feedback and enhance mentor effectiveness and session quality. - Built and scaled the Alumni Connect program end-to-end, contributing ₹1.8 Cr in revenue through strategic alumni onboarding and high-conversion engagement models. - Owned placement operations, driving 100+ successful placements through RCA-led insights, customized preparation strategies, and targeted mentor interventions. - Collaborated cross-functionally with leadership, sales, and placement teams to drive data-backed decisions, optimize processes, and ensure seamless operational execution. - Managed and mentored a team of technical mentors, aligning preparation strategies with evolving company requirements and job descriptions. - Streamlined payout operations for mentors and alumni by building tracking systems and working closely with finance teams to ensure accuracy and timeliness.
BYJU'S
May 20221 yr 6 mosOct 2023

Bengaluru

- Analyzed student performance data to identify improvement areas and provided actionable feedback to enhance learning outcomes. - Acted as the primary point of contact for students and parents, ensuring seamless communication, issue resolution, and high satisfaction levels. - Managed escalations effectively, collaborating with cross-functional teams to resolve concerns and improve retention. - Drove engagement and retention by introducing structured learning approaches and personalized support strategies. - Consistently achieved performance targets in a fast-paced, metrics-driven environment. Key Achievements: - Received Master of Knowledge and Certificate of Excellence at BYJU'S
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Jun 20211 yrMay 2022

Kolkata

- Managed client relationships, ensuring high satisfaction through regular engagement and proactive issue resolution. - Analyzed customer data to derive insights that improved product adoption and retention. - Identified upsell opportunities and contributed to revenue growth through strategic client interactions. - Developed reports and presentations using Excel, Google Sheets, and PowerPoint to communicate performance metrics and success stories.
Wipro
Nov 20205 mosMar 2021

Kolkata

- Delivered technical support by diagnosing and resolving hardware and software issues for customers. - Collaborated with users to identify root causes and implement long-term solutions. - Ensured seamless device configuration, guiding users through setup and troubleshooting processes.
ITC Hotels
May 20191 yr 7 mosNov 2020

Kolkata, West Bengal, India

Education

international institute of hotel management

B.Sc in Hotel Management and Catering Technology

international institute of hotel management

20163 yrs2019
WSET

Level-1 awards in wines, Wines

WSET

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Headline

Associate, Business Operations | Business Operations | Program Delivery & Placements | Revenue Growth | Data-Driven Strategy | Ex-BYJU’S | Crio.Do

About

Results-driven Business Operations professional with proven experience across program delivery, placements, and revenue-generating initiatives in high-growth environments. I specialize in building scalable process, leveraging data to drive decisions, and improving end-to-end user outcomes. At Crio.Do, I have led key initiatives spanning Career Counselling, Placements, and Sales Enablement—contributing ₹1.8 Cr in revenue and enabling 100+ successful learner placements. My work focuses on identifying gaps through RCA, designing targeted interventions, and collaborating cross-functionally to deliver measurable impact. With a strong foundation in CRM tools (Salesforce, LeadSquared) and advanced data handling (Google Sheets, Excel), I bring a structured and analytical approach to solving business problems. I am passionate about driving operational excellence, optimizing user journeys, and contributing to sustainable business growth.

Location

Kolkata

Work experience

Business Operations Associate at Crio.Do, Nov 2023 - Present · 2 yrs 9 mos, Bengaluru, Key Achievements: - Generated ₹1.8 Cr revenue through the Alumni Connect initiative at Crio.Do - Enabled 100+ successful learner placements through structured operational strategies - Awarded Above & Beyond Certificate at Crio.Do for exceeding business goals Responsibilities: - Led the Career Counselling initiative, enabling structured 1:1 mentorship programs that significantly improved learner engagement, clarity, and curriculum completion rates. - Designed and implemented session audit frameworks, leveraging WebEngage to deliver actionable feedback and enhance mentor effectiveness and session quality. - Built and scaled the Alumni Connect program end-to-end, contributing ₹1.8 Cr in revenue through strategic alumni onboarding and high-conversion engagement models. - Owned placement operations, driving 100+ successful placements through RCA-led insights, customized preparation strategies, and targeted mentor interventions. - Collaborated cross-functionally with leadership, sales, and placement teams to drive data-backed decisions, optimize processes, and ensure seamless operational execution. - Managed and mentored a team of technical mentors, aligning preparation strategies with evolving company requirements and job descriptions. - Streamlined payout operations for mentors and alumni by building tracking systems and working closely with finance teams to ensure accuracy and timeliness.

Student Success Specialist at BYJU'S, May 2022 - Oct 2023 · 1 yr 6 mos, Bengaluru, - Analyzed student performance data to identify improvement areas and provided actionable feedback to enhance learning outcomes. - Acted as the primary point of contact for students and parents, ensuring seamless communication, issue resolution, and high satisfaction levels. - Managed escalations effectively, collaborating with cross-functional teams to resolve concerns and improve retention. - Drove engagement and retention by introducing structured learning approaches and personalized support strategies. - Consistently achieved performance targets in a fast-paced, metrics-driven environment. Key Achievements: - Received Master of Knowledge and Certificate of Excellence at BYJU'S

Operations Representative at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, Jun 2021 - May 2022 · 1 yr, Kolkata, - Managed client relationships, ensuring high satisfaction through regular engagement and proactive issue resolution. - Analyzed customer data to derive insights that improved product adoption and retention. - Identified upsell opportunities and contributed to revenue growth through strategic client interactions. - Developed reports and presentations using Excel, Google Sheets, and PowerPoint to communicate performance metrics and success stories.

Associate, Technical Support Specialist at Wipro, Nov 2020 - Mar 2021 · 5 mos, Kolkata, - Delivered technical support by diagnosing and resolving hardware and software issues for customers. - Collaborated with users to identify root causes and implement long-term solutions. - Ensured seamless device configuration, guiding users through setup and troubleshooting processes.

Guest Service Associate at ITC Hotels, May 2019 - Nov 2020 · 1 yr 7 mos, Kolkata, West Bengal, India

Education

B.Sc in Hotel Management and Catering Technology, international institute of hotel management

Level-1 awards in wines, Wines, WSET