Arman Ansari

3+ years of work experience

Jul 20233 yrs 1 moPresent

Thane

Jul 20233 yrs 1 moPresent

Project: ServeMaya (Enterprise ITSM & Operations Platform) An enterprise-grade IT Service Management (ITSM) and operations SaaS platform designed to help organizations automate workflows, digitize forms, and manage internal services. • Workflow Engine & Service Catalog: Developed core backend features that allow business administrators to set up, manage, and automate multi-stage approval workflows and service request catalogs. • Environment Configuration Module: Created a custom configuration-tracking system that captures system metadata changes into JSON files; built the logic to safely export and import these files to sync changes between development and testing environments. • Data Import/Export Pipelines: Implemented robust file-handling features using Spring Boot to let users seamlessly upload and download platform data in CSV and JSON formats. • Dynamic Forms & Profiles: Built flexible frontend components using React JS, including customer support pages, user profile sections, and customizable form management tools. • Address Management System: Designed an 'Add New Address' form within the application that supports saving and managing multiple delivery or office addresses easily per profile. • Backend APIs & Database: Developed secure REST APIs and business logic using Spring Boot, Hibernate, and JPA to ensure smooth data communication and efficient database table mapping. • Knowledge Base Subsystem: Developed the system used to create, organize, and display helpful technical articles, improving user self-service and team documentation. • AI Code Optimization & Bug Fixing: Actively utilized AI assistants to optimize existing code structures for better performance, speed up development, and quickly fix critical bugs found during testing to improve overall application stability.