Headline

Sr. System Administrator | OT Team Lead | IT/OT Support Specialist | O365 | Cybersecurity | L2 Support Specialist

About

I am a Senior System Administrator at Wipro with over 8 + years of experience managing mission-critical enterprise infrastructure. I specialize in providing L2 Support across diverse environments, bridging the vital gap between traditional IT systems and Operational Technology (OT). My expertise lies at the intersection of infrastructure stability and industrial efficiency. I have a proven track record of supporting MES (Manufacturing Execution Systems) and OT environments, ensuring that the technology powering the production floor is as secure, reliable, and high-performing as the corporate data center.

Location

Mandvi

Work experience

Senior Administrator at CORE WIPRO, May 2021 - Present · 5 yrs 2 mos, Mundra, Gujarat, India, Provided advanced support for escalated IT issues from L1 teams, ensuring timely resolution. Administered Active Directory, managing user accounts, permissions, and group policies. Configured and maintained Office 365 accounts, Outlook rules, and PST migrations. Monitored and managed data center operations ensuring 24/7 uptime. Collaborated with vendors and L3 teams for complex troubleshooting and upgrades. Implemented IT security policies and conducted compliance audits.

Technical Assistant at Divine Infotech, Apr 2019 - Mar 2021 · 2 yrs, Delivered IT support services including LAN/WAN troubleshooting and device configuration. Installed and configured operating systems and applications across multiple platforms. Managed printer installations, configurations, and maintenance. Assisted in client IT projects, ensuring smooth deployment and support.

Engineer at Epson Service Center, Dec 2017 - Feb 2019 · 1 yr 3 mos, Installed and upgraded systems, ensuring compatibility and performance. Delivered technical support for hardware/software issues. Supported IT operations across multiple client environments.