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Arjun HM

Lead Collection Analyst @ Oracle India | Dispute Management, Collections

Bengaluru

5+ years of work experience

Oracle India Private Limited
Mar 20242 yrs 5 mosPresent

Bengaluru, Karnataka, India · Hybrid

In my current role as a Lead Collection Analyst, I handle key aspects of the O2C process, including dispute management, credit and collections, customer follow-ups, and payment issue resolution. I ensure accuracy and timeliness in collections activities by collaborating with Sales, Finance, Order Management, and customer teams to resolve invoicing issues, billing discrepancies, and payment-related queries. I also support team productivity through mentoring, knowledge sharing, escalation handling, and process improvement initiatives.
Oracle India Private Limited
Mar 20231 yr 1 moMar 2024

Bengaluru, Karnataka, India · Hybrid

Prepare and present aging analysis, collection status, cash forecast updates, and KPI reports to leadership and cross-functional stakeholders. Drive DSO reduction initiatives through proactive collections and dispute resolution. Lead customer escalations and negotiate payment plans to reduce bad debt exposure. Analyze aging reports, collection trends, and payment behavior to identify risks and improve cash flow.
Oracle
Apr 20212 yrsMar 2023

Bengaluru, Karnataka, India

Performed customer account reviews, reconciled aging levels, verified balances, applied payments, and updated accounts in line with corporate policies. Negotiated customer settlements and maintained payment arrangements acceptable to management. Processed ACH and credit card payments and performed account reconciliations.

Education

University of Mysore

Bachelor of Commerce

University of Mysore

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Headline

Lead Collection Analyst @ Oracle India | Dispute Management, Collections

About

Graduated with a Bachelor of Commerce from the University of Mysore, I currently serve as a Lead Collection Analyst at Oracle India Private Limited. My role centers on managing critical aspects of the Order-to-Cash (O2C) process, including dispute management, credit and collections, customer follow-ups, and payment issue resolution. Collaborating with Sales, Finance, and Order Management teams, I ensure accurate and timely collections by addressing invoicing issues, billing discrepancies, and payment-related queries. My contributions extend to fostering team productivity through mentoring, knowledge sharing, and escalation handling. By supporting process improvement initiatives, I aim to enhance efficiency and effectiveness in collection activities.

Location

Bengaluru

Work experience

Lead Collection Analyst at Oracle India Private Limited, Mar 2024 - Present · 2 yrs 5 mos, Bengaluru, Karnataka, India · Hybrid, In my current role as a Lead Collection Analyst, I handle key aspects of the O2C process, including dispute management, credit and collections, customer follow-ups, and payment issue resolution. I ensure accuracy and timeliness in collections activities by collaborating with Sales, Finance, Order Management, and customer teams to resolve invoicing issues, billing discrepancies, and payment-related queries. I also support team productivity through mentoring, knowledge sharing, escalation handling, and process improvement initiatives.

Senior Collection Analyst at Oracle India Private Limited, Mar 2023 - Mar 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India · Hybrid, Prepare and present aging analysis, collection status, cash forecast updates, and KPI reports to leadership and cross-functional stakeholders. Drive DSO reduction initiatives through proactive collections and dispute resolution. Lead customer escalations and negotiate payment plans to reduce bad debt exposure. Analyze aging reports, collection trends, and payment behavior to identify risks and improve cash flow.

Collection Analyst at Oracle, Apr 2021 - Mar 2023 · 2 yrs, Bengaluru, Karnataka, India, Performed customer account reviews, reconciled aging levels, verified balances, applied payments, and updated accounts in line with corporate policies. Negotiated customer settlements and maintained payment arrangements acceptable to management. Processed ACH and credit card payments and performed account reconciliations.

Education

Bachelor of Commerce, University of Mysore

Arjun HM - Lead Collection Analyst in Bengaluru | Tal