Headline

Network Engineer | LAN/WAN | L1 Technical Support | 2 Years Experience | Open to Opportunities

About

"Detail-oriented Network & IT Support Engineer with 2+ years of experience in LAN/WAN infrastructure, L1/L2 technical support, and network troubleshooting. Managed end-to-end network operations at Kals Distilleries and delivered L1 support at Sundaram Technologies — reducing downtime by 20%. Skilled in TCP/IP, DHCP, DNS, VLAN, VPN, Active Directory, and Windows OS. Currently pursuing CCNA. Immediate joiner. Open to Network Engineer and L1 Support roles in top MNCs across Tamil Nadu and Bangalore.

Location

Tamil Nadu

Work experience

Support Engineer at Sundaram Technologies, Oct 2024 - Apr 2026 · 1 yr 7 mos, Mumbai Metropolitan Region, Working as a Network & Support Engineer delivering L1/L2 technical support for network infrastructure, hardware, and system-related issues in a fast-paced production environment. 🔹 Delivered L1/L2 technical support for network, hardware, and system issues — reducing downtime by 20% through proactive monitoring and rapid root cause analysis. 🔹 Installed, configured, and maintained LAN/WAN networking equipment including routers, switches, and servers as per organizational standards. 🔹 Resolved client technical issues through remote desktop support and on-site troubleshooting, consistently meeting SLA targets. 🔹 Monitored network performance using monitoring tools, identified bottlenecks, and implemented configuration improvements for optimal availability. 🔹 Managed user accounts, access controls, and VPN setup via Active Directory, ensuring security compliance and least-privilege principles. 🔹 Handled password resets, MFA troubleshooting, and user access issues across multiple platforms and applications. 🔹 Logged and tracked all incidents in ticketing systems, escalated complex issues to L2/L3 teams, and ensured complete ticket closure with proper documentation. 🔹 Coordinated with infrastructure and vendor teams for hardware replacements, patch deployments, and network upgrades.

IT ADMIN at Kals Distilleries, Feb 2024 - Jan 2025 · 1 yr, Tamil Nadu, India, Worked as an IT Administrator independently managing the complete IT infrastructure for a manufacturing facility — handling network operations, user support, system administration, and security for 50+ employees across all departments. 🔹 Managed and maintained end-to-end LAN/WAN network infrastructure including routers, switches, access points, and structured cabling — ensuring 99% uptime across all departments. 🔹 Installed, configured, and troubleshot Windows-based servers, workstations, and network devices — handling both hardware and software issues independently. 🔹 Administered Active Directory user accounts, group policies, and role-based access permissions — onboarding/offboarding employees and enforcing least-privilege security principles. 🔹 Configured and managed DHCP, DNS, and TCP/IP settings across the network to ensure seamless connectivity and optimal performance. 🔹 Ensured network security by implementing firewall rules, access controls, patch management, and VPN setup for all remote users. 🔹 Monitored and maintained CCTV/IP security camera systems, including network integration, configuration, and troubleshooting. 🔹 Performed regular system backups, OS updates, and preventive maintenance to ensure business continuity and data protection. 🔹 Provided Tier-1 and Tier-2 IT helpdesk support for 50+ employees — resolving issues related to Office 365, printers, VPN, remote desktop, and network connectivity. 🔹 Maintained detailed documentation of network topology, IP addressing schemes, troubleshooting procedures, and IT policies for audit readiness. 🔹 Coordinated with external vendors for hardware procurement, network support contracts, and escalation of complex infrastructure issues.

Education

Bachelor of Engineering - BE, Computer Science and engineering, Anjalai Ammal Mahalingam Engineering College

Developer, Computer and Information Sciences and Support Services, QSpiders - Software Testing Training Institute