Headline

Risk & Trust & Safety Analyst | Fraud Investigation | Quality Audits | SME | Amazon | Process Improvement

About

I am a Risk and Trust & Safety professional with experience at Amazon, specializing in fraud investigation, transaction monitoring, and data-driven risk mitigation. In my current role, I analyze high-volume transactional data across global marketplaces, identify fraud patterns, and contribute to process improvements that enhance decision accuracy and operational efficiency. I have a strong foundation in SQL and Excel, enabling me to translate complex data into actionable insights. I also bring experience in audit and compliance, supporting risk controls and internal audit initiatives. I am particularly interested in roles in Risk Analytics, Trust & Safety, and Fraud Investigation where I can leverage data to solve complex risk problems.

Location

New Delhi

Work experience

Investigations Specialist at Amazon, Jul 2024 - Present · 2 yrs, Bangalore, Drive fraud risk assessment and operational decision-making by analyzing transactions and identifying potential discrepancies in line with compliance standards. Spearhead process improvement initiatives, including the Paragon tool enhancement project, delivering measurable impact through reduced AHT, improved IPH, and enhanced accuracy metrics. Act as SME for IRR metrics, enabling team clarity, resolving complex cases, and ensuring fair and accurate performance evaluation.

Executive at Matrix Business Services India Private Limited, Aug 2022 - Apr 2024 · 1 yr 9 mos, Noida, Uttar Pradesh, India, 1. Mystery Audit – Hyundai Motor Company (Report Validation – Pan India) Handled validation of mystery audit reports across Pan India dealership network, ensuring accuracy, completeness, and alignment with defined audit guidelines. Reviewed audit submissions to identify inconsistencies, deviations, and reporting gaps, maintaining high data quality standards before final submission to stakeholders. Collaborated with audit teams to resolve discrepancies, standardize reporting quality, and ensure reliable insights for evaluating customer experience and dealership performance. 2. Quality & Compliance Audit – The Hershey Company (Project Coordinator) Served as Project Coordinator for quality and compliance audit initiatives, managing end-to-end coordination between internal teams and stakeholders. Oversaw audit workflows, tracked progress, and ensured timely completion of deliverables in line with client requirements and compliance standards. Facilitated communication, resolved operational bottlenecks, and supported implementation of corrective actions to enhance audit effectiveness and process adherence.

Education

Master of Business Administration - MBA, Accounting and Finance, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

National Institute of Securities Markets (NISM)