Headline

Travel Agent | Customer Service Executive | Aspiring Airport Ground Staff

About

I am a motivated and well-presented fresher with a strong educational background and excellent communication skills. Recently completed my 12th and currently pursuing BCA from IGNOU. I am open to entry-level opportunities in airport operations, ground staff, and customer service roles where I can utilize my skills in communication, teamwork, and problem-solving to deliver excellent passenger experiences. I am particularly interested in Ground Staff and Customer Service roles where I can contribute to smooth passenger experiences, airport safety, and efficient operations. Skilled in MS Office, typing, internet research, and customer service assistance, with proficiency in English, Hindi, and Urdu. Passionate about starting my career in the aviation sector and eager to learn and grow with reputed organizations like IndiGo, Air India, and SpiceJet.

Location

Haora

Work experience

Travel Agent at Kedia Travels, Feb 2025 - Present · 1 yr 7 mos, Howrah, West Bengal, India

Customer Care Advocate at Customer Care Solutions, Oct 2024 - Feb 2025 · 5 mos, Park street kolkata

Customer Support Executive at Kedia Travels, Managed end-to-end ticketing operations including flight, train, hotel, and bus bookings for diverse clients. Provided comprehensive customer support, addressing and resolving client queries efficiently and professionally. Handled complex travel-related problem-solving, ensuring smooth and hassle-free experiences for customers.

Education

BCA, Computer Application, Indira Gandhi National Open University

12th Standard (Higher Secondary), Md Jan High School H.S.