---
title: "Archita Sahay - Associate in Bhopal | Tal"
description: "Meet Archita Sahay, Associate at Amazon based in Bhopal."
image: "https://tal.club/meet/archita-sahay/share-image"
---

# Archita Sahay on Tal

## Headline

Associate at Amazon

## Location

Bhopal

## Work experience

Associate at Amazon\.com, Jul 2024 \- Present · 1 yr 11 mos, Bhopal, Madhya Pradesh, India

Customer Support Associate at Amazon, Jul 2024 \- Apr 2026 · 1 yr 10 mos, • Managed high\-volume customer queries via calls and chat with quick, effective resolution • Maintained consistently high customer satisfaction \(CSAT\) scores \(95%\+\) • Achieved first contact resolution \(FCR\) targets, reducing repeat contacts by \~20% • Met and exceeded KPIs including response time, quality, and productivity metrics • Coordinated with internal teams for issue resolution • Handled both domestic and international customer queries, ensuring clear communication across different regions and time zones

## Education

NRI Group of Institute

High School Diploma, Business/Commerce, General, Central Board of Secondary Education

[View the original profile](https://tal.club/meet/archita-sahay)

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