Archita Sahay profile photo 1 on Tal

Archita Sahay

Associate at Amazon

Bhopal

2+ years of work experience

Amazon.com
Jul 20241 yr 11 mosPresent

Bhopal, Madhya Pradesh, India

Amazon
Jul 20241 yr 10 mosApr 2026

• Managed high-volume customer queries via calls and chat with quick, effective resolution • Maintained consistently high customer satisfaction (CSAT) scores (95%+) • Achieved first contact resolution (FCR) targets, reducing repeat contacts by ~20% • Met and exceeded KPIs including response time, quality, and productivity metrics • Coordinated with internal teams for issue resolution • Handled both domestic and international customer queries, ensuring clear communication across different regions and time zones

Education

NRI Group of Institute

NRI Group of Institute

20222 yrs2024
Central Board of Secondary Education

High School Diploma, Business/Commerce, General

Central Board of Secondary Education

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Archita Sahay on Tal

Headline

Associate at Amazon

Location

Bhopal

Work experience

Associate at Amazon.com, Jul 2024 - Present · 1 yr 11 mos, Bhopal, Madhya Pradesh, India

Customer Support Associate at Amazon, Jul 2024 - Apr 2026 · 1 yr 10 mos, • Managed high-volume customer queries via calls and chat with quick, effective resolution • Maintained consistently high customer satisfaction (CSAT) scores (95%+) • Achieved first contact resolution (FCR) targets, reducing repeat contacts by ~20% • Met and exceeded KPIs including response time, quality, and productivity metrics • Coordinated with internal teams for issue resolution • Handled both domestic and international customer queries, ensuring clear communication across different regions and time zones

Education

NRI Group of Institute

High School Diploma, Business/Commerce, General, Central Board of Secondary Education

Archita Sahay - Associate in Bhopal | Tal