Headline

Business Analyst | PMO Manager | PMP | Digital Lending & LOS/LMS Transformation | Agile/Scrum | FinTech | NBFC | MFI | AI Product Strategy | Stakeholder & Vendor Management | SaaS & On-Prem | Unnati LOS|Indus LOS/LMS|CBS

About

I'm a Business Analyst and PMO professional with around four years of experience across Digital Lending, AI-native LOS transformation, SaaS implementation, and Loan Management Systems (LMS) in FinTech, NBFC, and microfinance. Two promotions in four years reflect consistent delivery, ownership, and stakeholder trust. I'm currently an immediate joiner, open to Business Analyst and Project Manager roles in FinTech, Digital Lending, or Agile delivery environments. I specialize in requirements elicitation, BRD/PRD/FSD authoring, and Requirement Traceability Matrices (RTM), driving Agile delivery through Azure DevOps and JIRA. I've coordinated 20+ system integrations across KYC, Credit Bureau, Payment Gateway, and Core Banking systems, led UAT and release governance, and partnered closely with Risk, Credit, Product, and Engineering teams to deliver scalable, RBI-compliant lending platforms. Most recently, I led BA/PMO efforts on Unnati, an AI-native LOS/LMS transformation for a Kotak Group company — owning requirements, executive reporting, Agile ceremonies, and cross-functional governance from initiation through completion. Earlier in my career, I managed the Finflux SaaS and On-Premise microfinance platforms in parallel, independently handling migration, reconciliation, and release management between environments, and delivered Change Requests within RBI-mandated timelines with full regulatory compliance. I actively use AI tools — ChatGPT, Claude, Copilot, and Gemini — with structured prompt engineering to accelerate BA/PMO documentation, cutting first-draft turnaround on BRDs, PRDs, and status reports from hours to minutes without compromising accuracy. I recently completed the Google AI Professional Certificate (8 courses), building hands-on fluency in applying AI to brainstorming, research, writing, data analysis, and no-code app building. Core strengths: Business Analysis | PMO & Project Coordination | Agile/Scrum | Stakeholder & Vendor Management | System Integration | UAT & Release Governance | RAID & Governance Reporting | AI-Assisted Documentation Open to connecting with professionals in FinTech, Digital Lending, and Agile Delivery.

Location

Bengaluru

AI stack

claude

gemini

lovable

openai

ChatGPT

Microsoft Copilot

Work experience

Manager -PMO-Business Analyst at BSS Sonata Microcredit Ltd, Jul 2024 - Aug 2026 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Project: Unnati – AI-Native LOS/LMS Transformation Responsibilities: Elicited and analyzed business requirements; authored BRDs, PRDs, FSDs, user stories, acceptance criteria, and RTMs Coordinated project execution across cross-functional teams, tracking milestones, dependencies, and risks Maintained governance dashboards, RAID logs, MOMs, and action trackers Prepared and presented executive-level decks to senior management Facilitated Agile ceremonies (sprint planning, governance meetings, daily scrums) Managed Azure DevOps boards (Epics, Features, User Stories, Tasks, Bugs) Coordinated 20+ system integrations (KYC, Credit Bureau, Payment Gateway, Core Banking, Authentication, Notification) Prepared BRE documentation aligned with RBI guidelines, working with Risk and Credit teams Executed UAT sanity testing and defect tracking Supported migration execution and post-deployment validation Previous Projects (same role): Finflux SaaS & On-Premise Platforms Authored BRDs in-house; coordinated with vendor (M2P) on FSD sign-off Managed migration from On-Premise to SaaS, including reconciliation and UAT Handled release/deployment management and UAT sign-off coordination Delivered CRs within RBI-mandated TAT with full regulatory compliance

L1 Support Executive | Application Support | FinTech | LOS/LMS | UAT | JIRA | Production Support at Varthana, Aug 2023 - Jun 2024 · 11 mos, Bangalore, Application Support Engineer | LOS/LMS Support | Production Support | UAT | FinTech • Provided PAN India production support for Indus LOS and LMS applications in the digital lending domain. • Monitored application performance, analyzed incidents, and resolved production issues within defined SLAs. • Performed root cause analysis (RCA), defect tracking, and coordinated issue resolution with vendors and internal teams. • Managed user access, application configurations, and production support activities. • Coordinated with QA, Business Analysts, Operations, and Development teams for issue resolution and system enhancements. • Supported UAT activities, production sanity testing, deployment validation, and post-release monitoring. • Prepared SOPs, release documents, test cases, and supported BRD reviews for application enhancements. • Supported change requests, application upgrades, go-live activities, and post-production stabilization. • Worked on Bugzilla and JIRA for defect tracking, incident management, and change management. • Gained expertise in digital lending processes, loan origination systems (LOS), loan management systems (LMS), and end-to-end loan lifecycle management. Key Skills: Production Support, Application Support, LOS, LMS, UAT, JIRA, Bugzilla, RCA, Incident Management, Change Management, FinTech, Digital Lending.

Process Analyst and Senior Officer at Jana Small Finance Bank, Aug 2022 - Aug 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Started as Process Analyst and was promoted to Senior Officer based on performance and ownership. • Managed end-to-end MSME, Vehicle, and Business Loan processing using the Lend Perfect Loan Origination System (LOS). • Verified loan applications, KYC, legal, banking, and disbursement documents to ensure compliance with internal policies and regulatory guidelines. • Processed loan account creation, disbursement, top-up loans, pre-closure, and insurance-related activities using LOS/LMS and Core Banking Systems. • Performed bank account verification, NACH validation, customer verification, and document validation before loan disbursement. • Coordinated with branch operations, credit, legal, and business teams to ensure timely loan processing and disbursement. • Prepared MIS reports and operational dashboards to monitor loan processing, productivity, and turnaround time. • Supported process improvement initiatives to enhance operational efficiency and service quality. • Developed strong expertise in loan operations, digital lending, LOS/LMS applications, and banking processes. Key Skills: Loan Operations, MSME Lending, Loan Origination System (LOS), Loan Management System (LMS), Lend Perfect, Core Banking System (CBS), Loan Disbursement, KYC, MIS Reporting, Banking Operations, Process Improvement, Stakeholder Management.

Education

Bachelor of Engineering, Electrical and Electronics Engineering, Adichunchanagiri Institute of Technology

Bachelor of Engineering, Electrical and Electronics Engineering, Visvesvaraya Technological University