Headline

Learning & Development Specialist | Corporate Trainer | Content & Program Designer | Microsoft Office & Advanced Excel Expert | Team Lead | Facilitation & Career Coaching | Canva • Adobe • DaVinci Resolve

About

I am a Learning & Development professional passionate about enabling people and teams to perform at their best through engaging learning experiences, interactive facilitation, and creative content design. With strong expertise in soft-skills training, career counselling, content development, and program facilitation, I bring over 10 years of experience designing and delivering impactful learning interventions that drive measurable outcomes. Skilled in Microsoft Office (including Advanced Excel, PowerPoint) and creative design tools such as Canva, Adobe Express, and DaVinci Resolve 18, I blend technology and creativity to build visually engaging learning content and corporate communication assets. My professional strengths include direct stakeholder and audience management, negotiation, team leadership, and attention to detail, allowing me to manage end-to-end learning projects seamlessly — from needs analysis to delivery and evaluation. I’m now seeking opportunities as an L&D Specialist / Corporate Trainer / Program Manager where I can leverage my facilitation, design, and leadership skills to create business-aligned learning experiences that inspire growth and performance.

Location

Chennai

Work experience

Corporate Trainer at Norwin Technologies, Dec 2025 - Present · 7 mos, Chennai, Tamil Nadu, India, Design, develop, and deliver training sessions for employees across different departments and shifts. Conduct training on communication skills, English language, corporate etiquette, leadership, teamwork, and personality development. Perform pre-training assessments, post-training evaluations, and identify training gaps. Prepare customized learning materials, handouts, and presentations for sessions. Use interactive and engaging training methods (case studies, role plays, simulations, etc.). Provide individual coaching/mentoring when required. Work closely with HR and departmental heads to align training goals with organizational objectives. Track training progress and maintain accurate training records and feedback. Continuously update content based on industry trends and feedback.

Communication Trainer at Norwin Technologies India Pvt Ltd, Dec 2025 - Present · 7 mos, Designed and delivered communication training programs tailored for Service Desk Analysts, focusing on voice, email, and chat support excellence. Trained analysts on professional communication standards, including tone, clarity, empathy, and active listening for global clients. Conducted new hire onboarding sessions covering customer interaction protocols, call handling, and service etiquette. Developed customized training content, SOPs, and job aids aligned with ITIL-based service desk processes. Evaluated analyst performance through call audits, mock sessions, and feedback reviews to identify skill gaps. Provided one-on-one coaching to improve communication effectiveness, customer handling, and conflict resolution skills. Collaborated with operations and quality teams to align training with business KPIs such as CSAT, FCR (First Call Resolution), and AHT (Average Handling Time). Facilitated soft skills training including email writing, business communication, cultural sensitivity, and stakeholder management. Conducted refresher sessions and continuous learning programs based on performance trends and client feedback. Measured training effectiveness using assessments, feedback scores, and post-training performance improvements. Supported quality improvement initiatives by analyzing communication-related escalations and recommending corrective actions. Trained analysts on handling difficult customers, de-escalation techniques, and maintaining professionalism under pressure. Ensured adherence to organizational communication standards and compliance requirements across all customer interactions.

Freelance Video Editor at Freelance, Jan 2021 - Dec 2025 · 5 yrs, Dharwad, Karnataka, India, I craft compelling visual stories that capture attention, spark emotions, and deliver impact. Skilled in transforming raw footage into polished narratives, I specialise in editing promotional videos, music videos, corporate films, documentaries, and creative projects. 💡 With a strong eye for detail and pacing, I combine technical expertise in editing software ( DaVinci Resolve) with a passion for storytelling to bring ideas, and messages to life. ✨ What I bring: Strong sense of timing, rhythm, and storytelling Expertise in color grading, sound design & motion graphics Ability to adapt editing styles for different platforms (YouTube, Instagram, LinkedIn) Collaborative approach with creative teams, brands, and clients I believe every frame has the power to inspire—and my goal is to make every project visually striking, emotionally engaging, and unforgettable. 📩 Open to collaborations, and freelance projects. Let’s connect and create impactful stories together!

Soft Skill Trainer | Content | Placements at Edunet Foundation, Dec 2022 - Sep 2025 · 2 yrs 10 mos, Dharwad, Karnataka, India

Soft Skill Trainer & Placement Officer at GOVERNMENT TOOL ROOM AND TRAINING CENTRE, Oct 2022 - Dec 2022 · 3 mos, Hubli, Karnataka, India

Education

Bachelor of Engineering, Computer Science, Visvesvaraya Technological University

High School, N K Thakkar English Medium High School