---
title: "Archana Darjee - Customer Service Executive in Delhi | Tal"
description: "Meet Archana Darjee, Customer Service Professional with Hands-On Experience in Customer Operations & Multi-Channel Support (Voice, Chat & Email) based in Delhi."
image: "https://tal.club/meet/archana-darjee/share-image"
---

# Archana Darjee on Tal

## Headline

Customer Service Professional with Hands\-On Experience in Customer Operations & Multi\-Channel Support \(Voice, Chat & Email\)

## Location

Delhi

## Work experience

Customer Service Executive at ABS Solution Pvt Ltd, Dec 2024 \- Present · 1 yr 7 mos, Noida, Uttar Pradesh, India, • Assisted customers with Roblox game purchases, billing issues, refunds, and payment failures via phone, chat, and email\. • Troubleshot and resolved game crashes, login issues, and technical problems to ensure smooth gameplay experience\. • Provided clear, step\-by\-step guidance to users, achieving effective first\-contact resolution\. • Accurately documented cases and customer interactions in CRM/ticketing systems while meeting SLA targets\. • Delivered consistent, high\-quality customer support through professional and empathetic communication across all channels\.

Commi \- 3 at Ramada Encore by Wyndham Siliguri Sevoke Road, Mar 2023 \- Oct 2023 · 8 mos, Siliguri, West Bengal, India, • Helped set up and maintain the breakfast and lunch buffet to ensure everything looked fresh and inviting for guests\. • Used Opera Property Management System \(PMS\) daily for managing guest check‑ins/check‑outs, room assignments, billing, and updating guest profiles\. • Provided direct support to guests during busy service hours, ensuring a smooth and welcoming experience\. • Focused on delivering consistent, high\-quality service that met brand standards and enhanced guest satisfaction\.

Guest Experience & Job Trainee in Kitchen \( Continental department\) at Royal Sarovar Portico Siliguri, Apr 2022 \- Sep 2022 · 6 mos, Siliguri, West Bengal, India, • Assisted with special requests and personalized service, helping guests feel heard and valued\. • Maintained a clean, organized, and guest\-friendly service area throughout the day\. • Collaborated with the team to anticipate guest needs and respond quickly to any concerns\. • Focused on delivering consistent, high\-quality service that met brand standards and enhanced guest satisfaction\.

Guest Service Intern at Welcome Heritage Bal Samand Lake Palace, Oct 2018 \- Mar 2019 · 6 mos, Jodhpur, Rajasthan, India, • Assisted front‑desk operations during guest check‑in and check‑out, maintaining accurate arrivals and departures records\. • Served as a point of contact for arriving and departing guests, ensuring their initial and final experiences were smooth and welcoming\. • Supported senior team members in coordinating guest services and responding to inquiries\. • Helped maintain organized logs and registers to support efficient guest management and communication\. • Gained exposure to high standards of hospitality service in a luxury heritage hotel setting, interacting with guests and observing professional service care\.

[View the original profile](https://tal.club/meet/archana-darjee)

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