Archana Darjee profile photo 1 on Tal

Archana Darjee

Customer Service Professional with Hands-On Experience in Customer Operations & Multi-Channel Support (Voice, Chat & Email)

Delhi

3+ years of work experience

ABS Solution Pvt Ltd
Dec 20241 yr 7 mosPresent

Noida, Uttar Pradesh, India

• Assisted customers with Roblox game purchases, billing issues, refunds, and payment failures via phone, chat, and email. • Troubleshot and resolved game crashes, login issues, and technical problems to ensure smooth gameplay experience. • Provided clear, step-by-step guidance to users, achieving effective first-contact resolution. • Accurately documented cases and customer interactions in CRM/ticketing systems while meeting SLA targets. • Delivered consistent, high-quality customer support through professional and empathetic communication across all channels.
Ramada Encore by Wyndham Siliguri Sevoke Road
Mar 20238 mosOct 2023

Siliguri, West Bengal, India

• Helped set up and maintain the breakfast and lunch buffet to ensure everything looked fresh and inviting for guests. • Used Opera Property Management System (PMS) daily for managing guest check‑ins/check‑outs, room assignments, billing, and updating guest profiles. • Provided direct support to guests during busy service hours, ensuring a smooth and welcoming experience. • Focused on delivering consistent, high-quality service that met brand standards and enhanced guest satisfaction.
Royal Sarovar Portico Siliguri
Apr 20226 mosSep 2022

Siliguri, West Bengal, India

• Assisted with special requests and personalized service, helping guests feel heard and valued. • Maintained a clean, organized, and guest-friendly service area throughout the day. • Collaborated with the team to anticipate guest needs and respond quickly to any concerns. • Focused on delivering consistent, high-quality service that met brand standards and enhanced guest satisfaction.
Welcome Heritage Bal Samand Lake Palace
Oct 20186 mosMar 2019

Jodhpur, Rajasthan, India

• Assisted front‑desk operations during guest check‑in and check‑out, maintaining accurate arrivals and departures records. • Served as a point of contact for arriving and departing guests, ensuring their initial and final experiences were smooth and welcoming. • Supported senior team members in coordinating guest services and responding to inquiries. • Helped maintain organized logs and registers to support efficient guest management and communication. • Gained exposure to high standards of hospitality service in a luxury heritage hotel setting, interacting with guests and observing professional service care.

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Headline

Customer Service Professional with Hands-On Experience in Customer Operations & Multi-Channel Support (Voice, Chat & Email)

Location

Delhi

Work experience

Customer Service Executive at ABS Solution Pvt Ltd, Dec 2024 - Present · 1 yr 7 mos, Noida, Uttar Pradesh, India, • Assisted customers with Roblox game purchases, billing issues, refunds, and payment failures via phone, chat, and email. • Troubleshot and resolved game crashes, login issues, and technical problems to ensure smooth gameplay experience. • Provided clear, step-by-step guidance to users, achieving effective first-contact resolution. • Accurately documented cases and customer interactions in CRM/ticketing systems while meeting SLA targets. • Delivered consistent, high-quality customer support through professional and empathetic communication across all channels.

Commi - 3 at Ramada Encore by Wyndham Siliguri Sevoke Road, Mar 2023 - Oct 2023 · 8 mos, Siliguri, West Bengal, India, • Helped set up and maintain the breakfast and lunch buffet to ensure everything looked fresh and inviting for guests. • Used Opera Property Management System (PMS) daily for managing guest check‑ins/check‑outs, room assignments, billing, and updating guest profiles. • Provided direct support to guests during busy service hours, ensuring a smooth and welcoming experience. • Focused on delivering consistent, high-quality service that met brand standards and enhanced guest satisfaction.

Guest Experience & Job Trainee in Kitchen ( Continental department) at Royal Sarovar Portico Siliguri, Apr 2022 - Sep 2022 · 6 mos, Siliguri, West Bengal, India, • Assisted with special requests and personalized service, helping guests feel heard and valued. • Maintained a clean, organized, and guest-friendly service area throughout the day. • Collaborated with the team to anticipate guest needs and respond quickly to any concerns. • Focused on delivering consistent, high-quality service that met brand standards and enhanced guest satisfaction.

Guest Service Intern at Welcome Heritage Bal Samand Lake Palace, Oct 2018 - Mar 2019 · 6 mos, Jodhpur, Rajasthan, India, • Assisted front‑desk operations during guest check‑in and check‑out, maintaining accurate arrivals and departures records. • Served as a point of contact for arriving and departing guests, ensuring their initial and final experiences were smooth and welcoming. • Supported senior team members in coordinating guest services and responding to inquiries. • Helped maintain organized logs and registers to support efficient guest management and communication. • Gained exposure to high standards of hospitality service in a luxury heritage hotel setting, interacting with guests and observing professional service care.

Archana Darjee - Customer Service Executive in Delhi | Tal