---
title: "Arbaaz Ansari - Guest Services Manager in Thane | Tal"
description: "Meet Arbaaz Ansari, Guest Service Manager based in Thane."
image: "https://tal.club/meet/arbaaz-4/share-image"
---

# Arbaaz Ansari on Tal

## Headline

Guest Service Manager

## Location

Thane

## Work experience

Guest Services Manager at Accor, Apr 2025 \- Present · 1 yr 4 mos, Navi Mumbai, Maharashtra, India, As a Guest Services Manager, I lead with a passion for people and a dedication to delivering personalized, seamless hospitality experiences\. With strong experience in front office operations, team supervision, and guest satisfaction management, I ensure that every guest feels welcome, valued, and well cared for from check\-in to check\-out\. In my role, I oversee guest interactions, resolve service challenges, and coach front\-line teams to perform at their best\. I work closely with all hotel departments to maintain operational flow, manage VIP requests, and uphold brand standards\. Whether handling guest escalations or enhancing service processes, I bring a calm, solution\-focused approach to every situation\.

Cluster Reservation Manager at Accor, Feb 2024 \- Apr 2025 · 1 yr 3 mos, Ibis Vikhroli, As a Cluster Reservation Manager, I lead and oversee the reservation operations for multiple properties, ensuring a seamless, accurate, and guest\-focused booking experience\. With a deep understanding of hotel systems and revenue strategies, I balance operational efficiency with personalized service to maximize both occupancy and guest satisfaction\. I work closely with sales, front office, and revenue management teams to manage inventory, implement dynamic pricing strategies, and monitor forecasting and reporting\. At the same time, I lead and support reservation teams across locations — ensuring they are well\-trained, guest\-oriented, and aligned with brand standards\. Manage centralized reservation operations for multiple hotel properties Ensure real\-time accuracy of room inventory, rate codes, and booking channels across all systems Oversee and train property reservation teams to ensure consistent brand standards and high service quality Collaborate with Revenue and Sales teams to support forecasting, rate planning, and OTA management Monitor and optimize booking conversions, upselling opportunities, and guest satisfaction pre\-arrival Ensure proper handling of group bookings, VIP requests, and long\-stay reservations Analyze reservation trends and deliver performance reports to management

Assistant Manager Guest Service\. at Accor, Nov 2022 \- Jan 2024 · 1 yr 3 mos, Ibis Thane, As an Assistant Manager – Guest Service, I lead with a guest\-first mindset and a commitment to operational excellence\. With a solid foundation in front office operations and customer service, I ensure every guest interaction reflects warmth, efficiency, and professionalism\. I oversee day\-to\-day front office activities, mentor guest service associates, and proactively resolve guest concerns to enhance satisfaction\. Whether managing high\-pressure situations or training new team members, I aim to deliver seamless and memorable experiences that meet brand standards and exceed expectations\. Passionate about hospitality, I believe that consistent service, clear communication, and empowered teams are the foundation of great guest experiences\.

Duty Manager at ibis Mumbai Airport, May 2019 \- Mar 2022 · 2 yrs 11 mos, Mumbai Area, India, As a Duty Manager, I take full responsibility for ensuring smooth daily operations and delivering a seamless guest experience across departments\. My role demands quick thinking, guest\-centric decision\-making, and strong leadership to resolve challenges before they affect service quality\. With a background in front office and guest services, I now manage not just the front desk, but coordinate with housekeeping, engineering, F&B, and security to ensure everything runs efficiently\. Whether handling guest escalations, managing teams, or supporting back\-of\-house operations, I remain committed to upholding brand standards and creating a welcoming, worry\-free experience for every guest\. I believe hospitality is about more than service — it’s about creating moments that leave a lasting impression\.

Team Leader – Front Office at Novotel Imagica, Apr 2018 \- May 2019 · 1 yr 2 mos, Khopoli\., Team Leader – Front Office ibis Navi Mumbai Month Year – Present Lead and supervise front office team in delivering efficient and courteous service Ensure smooth check\-in/check\-out process and handle VIP arrivals and special requests Resolve guest complaints promptly and ensure follow\-up to drive guest satisfaction Coordinate with housekeeping, F&B, and engineering for seamless operations Train and mentor new front office associates to maintain brand service standards Monitor room inventory, manage overbooking situations, and support revenue goals Support the Front Office Manager in daily briefings, shift planning, and performance tracking

Front Office Team Lead at Novotel Imagica, Khopoli \(Accor Hotels\), Apr 2018 \- Mar 2019 · 1 yr, \- Supervised front office functions during peak occupancy \- Managed overbooking and coordinated with housekeeping & F&B \- Led onboarding and skill development of new associates

Senior Guest Service Associate \- Front Office at Novotel Imagica Khopoli, Feb 2017 \- Mar 2018 · 1 yr 2 mos, Khopoli, As a Senior Guest Service Associate in Front Office, I bring a passion for hospitality and a commitment to delivering exceptional guest experiences\. With hands\-on experience in handling check\-ins, check\-outs, guest inquiries, escalations, and daily front desk operations, I ensure smooth service and guest satisfaction at every touchpoint\. I take pride in mentoring new team members, resolving guest concerns with empathy and efficiency, and maintaining high standards of service\. My role requires strong communication, problem\-solving skills, and the ability to thrive in a fast\-paced hotel environment\. Driven by a guest\-first mindset and continuous improvement, I aim to create welcoming, seamless experiences that make every guest feel at home\.

[View the original profile](https://tal.club/meet/arbaaz-4)

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