Headline

Salesforce Developer @ Valuelabs | 3x Salesforce Certified | 1x ServiceNow Certified

About

At Valuelabs Technology, our team has enhanced client support for backend operations, showcasing my multitasking abilities and deep understanding of ticketing systems. Our collaborative effort in Salesforce development, including custom objects and integrated mail templates, has resulted in numerous case closures and improved entitlement issue resolution. With a Bachelor of Technology in Computer Science from Shiksha 'O' Anusandhan, my Salesforce certifications empower me to deliver functional solutions and mentor new team members. My commitment lies in leveraging these competencies to drive client success and contribute to our team's ongoing growth and expertise in Salesforce technologies.

Location

Hyderabad

Work experience

Salesforce Developer at ValueLabs, Jan 2025 - Present · 1 yr 6 mos, Hyderabad, Telangana, India

Associate Professional Analyst at DXC Technology, Jun 2021 - Jan 2025 · 3 yrs 8 mos, Bangalore Urban, Karnataka, India

Professional Software Engineer at DXC Technology, 2021 - Jan 2025 · 4 yrs 1 mo, Provided client support for order backend operations. Served as a Technical Support agent in the GSD CSC Console. Developed custom objects and applications within Salesforce. Configured CostLocations within PSA Project. Successfully resolved multiple incidents and routed them to the appropriate teams. Hands on experience on Permission set configuration for profile. Conducted Requirement Analysis, Reviews, and Defect Reporting. Resolved various Entitlement issues. Successfully closed numerous open cases. Mentored and provided knowledge transfer to new team members. Proficient in SQL. Worked with Salesforce Marketing Cloud. Integrated mail templates in Salesforce Marketing Cloud with ChatGPT.

Education

Bachelor of Technology, Institute of technical education and research

Bachelor of Technology - BTech, Computer Science, Shiksha 'O' Anusandhan