Headline

Member of Technical Staff 3 | Gen-AI @ Exotel | Building real-time Voice AI agents | LLMs, LangGraph, MCP, Pipecat | ex-HSBC

About

I build real-time voice AI systems: LLM agents that answer phone calls naturally, at scale. At Exotel I'm part of the core team that designed and built our Gen2 voice AI platform, from first prototype to 50k calls a day across 20+ enterprise customers. I work across the stack: the LangGraph-based conversation orchestration harness, the MCP tools server and low-cost integration layer that connect voice agents to customer CRMs and external systems, and the latency, cost and reliability aspects of voice agents. Before Exotel I spent building data platforms, risk reporting tools and GenAI reporting assistants. I also developed Sensefast an Application Deployment Platform with a pending patent I enjoy hard systems problems where latency, reliability and good engineering judgement all matter.

Location

Greater Bengaluru Area

AI stack

cursor

langchain

langfuse

langgraph

mcp

Pipecat

Work experience

Member of Technical Staff 3 at Exotel, May 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, Building real-time voice AI agents at Exotel: agent orchestration, tool integrations, and platform performance at scale. Skills: LLMs · AI Agents · LangGraph · MCP · Pipecat · Python · Java · AWS

Sr. Software Engineer at HSBC, Dec 2021 - May 2025 · 3 yrs 6 mos, Hyderabad, Telangana, India

Consultant at Vision India Foundation, Jul 2018 - May 2019 · 11 mos, Greater Raipur Area, Consultant at the PMU of the Chief Minister Good Governance Fellowship Program, Raipur Chhattisgarh

Policy in Action Fellow, 2018 - Hyderabad at Young Leaders for Active Citizenship (YLAC India), Feb 2018 - Mar 2018 · 2 mos, Greater Hyderabad Area, ◦ Working on a live research project with YLAC for a Member of Parliament. ◦ Identifying key issues with respect to data localization and cross-border flow of data. ◦ Compareing the existing data localization laws in other countries and study the potential impact of localization regulations on businesses and the data center market. ◦ Suggest a comprehensive, suitable framework for India.

Software Engineer at HSBC, Jun 2016 - Jul 2018 · 2 yrs 2 mos, Greater Hyderabad Area, ◦ Helping HSBC with the massive transformation underway in the company to move towards more efficient and faster processes and tools. ◦ My job includes short assignment in a team training them in analytics and cloud technologies, help them internalize these technologies into their everyday work and make them efficient before moving on to the next team. ◦ I have assisted multiple teams in moving away from legacy systems and into adopting the latest technologies and processes thereby improving productivity and efficiency. ◦ I am currently leading a team of three including myself in building an analytics-based reporting tool for our Chief Information Officer. ◦ I have initiated blogs/brochure to share best practices and extensions across different departments.

Education

Bachelor's degree, Information Technology, Birla Institute of Technology and Science, Pilani

M.Sc(Tech), Information Systems, Birla Institute of Technology and Science, Pilani