Headline

Business Analyst | Insurance Domain | Ex-EY, TCS | MBA Analytics

About

I’m a Business Analyst with 2.5+ years turning messy operational problems into clean, data-backed decisions across insurance, healthcare IT, and consulting. At Digit Life Insurance, I build dashboards and drive process-improvement projects for a 100+ member operations team. A few things I’ve built and shipped: • Built SimScore, a performance-analytics tool now used as the departmental standard for 100+ staff — linked to a ~20% improvement in measured output. • Built 20+ automated Power BI and Excel dashboards that cut manual reporting effort by 40% and gave leadership real-time visibility into SLA and KPI data. • Reduced average TAT by 15–20% across key workflows through process mapping and root cause analysis. • Prepared datasets and governance packs for IRDAI regulatory audits — zero non-conformances across every cycle. Before Digit, I scoped public-sector solutions at EY and worked as a business-facing analyst on US healthcare workflows at TCS. I’m backed by a PGDM in Analytics from Great Lakes, Chennai. I work best where business and engineering meet — translating ambiguous asks into specs, dashboards, and processes that actually get used. My toolkit: SQL, Power BI, Advanced Excel, BRD/FRD, UAT, and Agile delivery.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Work experience

Associate Manager at Digit Insurance, Apr 2026 - Present · 5 mo, Bengaluru, Karnataka, India, • Managed performance tracking and operational efficiency across multiple business functions, working with 30+ operations users and key stakeholders. • Built and maintained 5+ dashboards for issuance, renewals, refunds and benefit payouts, enabling data-driven performance monitoring. • Automated recurring reports and performance tracking using Advanced Excel, VBA and Power Automate, reducing manual effort and improving reporting efficiency. • Led process improvement initiatives, including RCA, KPI frameworks and the SimScore performance framework, contributing to a 50% reduction in ticket resolution TAT. • Worked closely with business and technology teams on BRDs, UAT, process walkthroughs and production implementation.

Technology Intern at Ernst & Young, May 2025 - Jul 2025 · 2 mo, Bangalore, Facilitated stakeholder discussions and gathered requirements for government digitization proposals. Supported RFP drafting and pricing strategy to ensure a competitive bid for the Mumbai Police project. Conducted vendor research and analyzed GeM procurement patterns to boost proposal success rates.

Management Trainee at Digit Insurance, Apr 2025 - Apr 2026 · 1 yr 1 mo, Bengaluru, • Executed end-to-end process improvement initiatives, authoring BRDs and defining requirements for stakeholders. • Developed and maintained MIS dashboards and KPI reporting frameworks for leadership and operations users. • Designed the SimScore performance measurement framework, enhancing productivity and accountability among internal users.

Assistant System Engineer at Tata Consultancy Services, Jul 2021 - Aug 2022 · 1 yr 2 mos, Kochi, Kerala, India, • Worked as developer of a US-based healthcare client’s website. • Collaborated closely with healthcare clients to gather requirements, analyse business processes, and translate them into scalable software solutions. • Actively participated in code reviews, identifying and rectifying potential issues while maintaining code quality and best practises. • Efficiently updated and maintained the healthcare client's database with Excel and SQL, ensuring data accuracy and consistency.

Education

Master of Business Administration - MBA, Great Lakes Institute of Management

Bachelor of Technology - BTech, Mechanical Engineering, Federal Institute of Science and Technology