Headline

Product Operations Lead @ Ethos | Data-Driven Decision-Making

About

Passionate Product Operations Lead with a proven track record in driving operational excellence and optimizing product workflows. I thrive on leveraging data-driven insights to streamline processes, enhance team collaboration, and ultimately deliver exceptional products that exceed customer expectations. With nearly 5 years of experience in product management and operations, I have honed my skills in cross-functional leadership, project management, and strategic planning. My ability to align product development with business objectives has resulted in successful product launches and increased market share. I specialize in optimizing product lifecycle management processes, from ideation to launch and post-launch optimization. By implementing best practices in agile methodologies, continuous improvement, and performance tracking, I ensure that our products remain competitive and innovative in the ever-evolving market landscape. I am adept at fostering a culture of collaboration and innovation within product teams, empowering team members to contribute their best work and achieve collective success. My commitment to data-driven decision-making and customer-centricity drives me to continuously seek insights that inform product strategy and enhance user experience. Let's connect to explore opportunities for driving operational excellence and delivering outstanding products together.

Location

Bengaluru

AI stack

anthropic apis

claude code

cursor

gemini

openai

Glean

Work experience

Product Operations Lead at Ethos, Mar 2024 - Present · 2 yrs 8 mos, Bengaluru, * Monitors new product launches, particularly in life insurance, validating performance using Mode, Salesforce,Datadog, and Snowflake. * Developed a triage system prioritizing issues based on frequency, customer impact, and revenue potential,expediting problem resolution. * Manages daily technical escalations by collaborating with engineering and quality assurance teams, ensuring seamless product performance. * Analyzes large datasets to identify trends, prompting a redesign that increased conversion rates by 20%. * Conducts UAT (User Acceptance Testing) and A/B testing to assess feature performance and optimize userexperience. * Executes root cause analysis for recurring issues, leading to long-term product stability improvements. * Achieved a 25% reduction in time-to-market and a 40% boost in product development efficiency throughstrategic process improvements.

Product Operations specialist at Ethos, Jul 2023 - Mar 2024 · 9 mos, Bengaluru, Karnataka, India, Data-Driven Decision-Making: Leveraging data analytics to identify insights, trends, and opportunities for product enhancement, enabling data-informed decisions. - Project Management Excellence: Orchestrating and overseeing product lifecycles, from ideation to launch, by effectively coordinating teams, timelines, and resources. - Cross-Functional Collaboration: Facilitating communication and alignment between product, engineering, design, and marketing teams to foster innovation and achieve project goals. - Continuous Improvement:Implementing process optimizations and workflow enhancements to boost operational efficiency and product quality.

Product Operations Analyst at Ethos, Feb 2023 - Jul 2023 · 6 mos, Bengaluru, Karnataka, India, * Conducted UAT and A/B testing to ensure optimal product performance before full-scale rollout. * Developed triage mechanisms for escalations, enabling quick resolution of high-priority technical issues. * Partnered with senior product managers to refine strategy based on market research and stakeholder input. * Led cross-functional initiatives to optimize bug triaging, reducing time-to-resolution by 30%

Human Resources Practitioner at Accenture, Jun 2022 - Feb 2023 · 9 mos, Bengaluru, Karnataka, India, * Coordinated HR operations for a US-based firm, ensuring compliance and operational efficiency. * Managed bulk data systems to enhance accuracy and streamline processes. * Exceeded audit targets and improved quality measures through effective client collaboration.

Senior Technical Specialist at Tech Mahindra, Oct 2021 - Jun 2022 · 9 mos, Hyderabad, Telangana, India, * Led product roadmap development, achieving 40% quarterly revenue growth. * Collaborated with cross-functional teams to deliver product enhancements, reducing time-to-market by 45%. * Implemented customer feedback systems that boosted the Net Promoter Score by 25%.

Technical Consultant at [24]7.ai, Jul 2019 - Jul 2021 · 2 yrs 1 mo, Karnataka, India

Education

Bachelor of Engineering, Mechanics, Francis Xavier engineering college

Bachelor of Mechanical Engineering, Francis Xavier engineering college