Headline

Product @ Thomson Reuters || GrowthX Fellow

About

I'm currently a Product Manager at Thomson Reuters, where I focus on enhancing the Practical Law platform. One of my key projects is building an AI chatbot to streamline how customer support and editors get their queries answered. Instead of waiting for a product manager, the support team can directly ask the bot for quick answers, speeding up our response times. Alongside that, I'm developing a platform to replace our old email-based communication for customer issues. This platform lets support raise queries in a more trackable and efficient way, so we can handle them smoothly and hand them off to other teams as needed. I joined Thomson Reuters about 1.5 years back. Previously, I spent three years at Bajaj Finserv Health as a Salesforce CRM Product Manager, working on improving the onboarding journey for doctors joining our healthcare platform and refining workflows for demo and support teams. My career began at Cognizant as a Data Analyst, analyzing medical device complaints. I hold an MBA in Marketing from Panjab University. I thrive on turning complex problems into user-friendly solutions and love adding a touch of AI to the mix.

Location

Bengaluru

AI stack

antigravity

claude

codex

notebooklm

notion

ChatGPT

Work experience

Product Manager at Thomson Reuters, Apr 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Product Manager - Salesforce at Bajaj Finserv Health, May 2022 - Apr 2025 · 3 yrs, Pune, Maharashtra, India, • Developed a comprehensive workflow in the B2C app to raise and track concerns, resulting in a 30% improvement in case resolution time. • Built a WhatsApp and B2C App chatbot to reduce customer support intervention by 23%. • Led the revamp of CRM App UI/UX for field sales team, cutting doctor onboarding time by 60%.

Data Analyst at Cognizant, Feb 2018 - Aug 2020 · 2 yrs 7 mos, Kolkata, West Bengal, India, • Conducted customer complaints analysis for medical devices, identifying trends and correlations. • Designed interactive dashboards to visualize key product performance metrics for data-driven decisions. • Gathered and cleaned data from internal sources to ensure accuracy for analysis.

Education

Product and Growth Program, Business Administration and Management, General, GrowthX®

Master of Business Administration - MBA Marketing, University Business School, Panjab University