---
title: "Apurva Mankar - Digital Interaction Advisor in Bengaluru | Tal"
description: "Meet Apurva Mankar, Customer Success Manager | 3+ Years Turning Client Conversations into Revenue & Retention | SaaS based in Bengaluru. AI stack includes aistudio, antigravity, and cursor."
image: "https://tal.club/meet/apurva-mankar/share-image"
---

# Apurva Mankar on Tal

## Headline

Customer Success Manager \| 3\+ Years Turning Client Conversations into Revenue & Retention \| SaaS

## About

Hi, I'm Apurva\! I bring a customer\-oriented approach to Customer Success bridging sales, communication, and relationship management to help SaaS and B2B companies retain and grow their customers\. At \[24\]7\.ai, I work directly with one of the biggest clients in electronics retail, managing their customer relationships and contributing to revenue growth through primary sales\. Before this, I spent two years as a content and copywriting specialist, working with 25\+ brands to craft customer\-centric messaging, an experience that now shapes how I communicate with clients, handle objections, and build trust quickly\. What I bring to a Customer Success role: → Client\-facing communication skills sharpened across 25\+ brand engagements → Direct sales and account experience, translating into stronger renewal and upsell conversations → Certified in Customer Success Fundamentals and GenAI Essentials in Customer Success → Comfortable owning the full relationship — from onboarding through retention and expansion I'm actively growing into Customer Success because it combines everything I care about: solving problems for people, building long\-term trust, and driving measurable business outcomes for both the client and the company\. Open to Customer Success Manager, Customer Success Associate, and Client Success roles in SaaS/B2B\. Let's connect: apurvamankar2012@gmail\.com

## Location

Bengaluru

## AI stack

aistudio

antigravity

cursor

gemini

grok

## Work experience

Digital Interaction Advisor at \[24\]7\.ai, Jul 2025 \- Present · 1 yr 4 mos, Bengaluru, \- Serve as the primary point of contact for all post\-launch customer\-facing activities, managing inbound account needs, resolving day\-to\-day challenges with urgency, and ensuring clients extract full value from the product\. \- Actively monitor client usage patterns to identify product adoption gaps, surface upsell opportunities, and ensure customers are leveraging features aligned with their marketing strategy and technical stack\. \- Drive product adoption and feature advocacy by educating customers on technology capabilities in clear, accessible language \- Build and maintain high CSAT and retention standards by developing consultative, customer\-centric communication strategies tailored to each account's goals and engagement preferences\. \- Manage escalations cross\-functionally\. Coordinating with internal teams with full context and urgency, owning the communication loop to ensure customers receive timely technical guidance and resolution\.

Sales Development Representative at UNICEF India, Aug 2024 \- Jun 2025 · 11 mos, Bengaluru, \- Led consultative outreach across 100–150 daily stakeholder interactions, qualifying prospects across multiple funnel stages and converting relationships into long\-term committed partnerships\. \- Sustained 25%\+ conversion rate over 10 months by developing tailored messaging aligned to individual stakeholder needs, handling objections empathetically, and applying data\-backed retention strategies\. \- Orchestrated proactive follow\-up sequences and check\-in cadences to nurture prospect relationships, predict renewal risk, and accelerate pipeline movement\. \- Onboarded and mentored 20\+ new associates in outreach strategy, pipeline management, objection handling, and stakeholder communication\.

Account Strategist & Client Success Manager at The Growth Square \- Personal Branding Agency, Apr 2024 \- Jun 2024 · 3 mos, India, \- Owned client accounts end\-to\-end\. Conducting discovery calls, building tailored marketing strategies, and aligning all deliverables to each client's stated business outcomes and success metrics\. \- Conducted regular client check\-ins and business reviews to monitor account health, relay market trends, surface expansion opportunities, and ensure long\-term partnership satisfaction\. \- Consulted client marketing teams on use cases and strategy solutioning\. Identifying where platform capabilities could better fit client marketing objectives and technical stack requirements\.

Copywriter & Account Strategist at Small Biz Marketing, Sep 2022 \- Jan 2024 · 1 yr 5 mos, Connecticut, United States, \- Built and managed marketing technology workflows across email campaigns, landing pages, and social content, directly supporting pipeline building, demo conversions, and customer acquisition across B2B accounts\. \- Managed LinkedIn outreach and executive content strategy for client accounts developing 1:1 personalised communication that drove inbound leads, discovery call bookings, and measurable engagement growth\. \- Applied customer journey mapping and data\-backed messaging strategy to conduct lead qualification and improve content\-to\-conversion rates, contributing to $1M\+ in cumulative client revenue\. \- Trusted by the company founder to ghostwrite her personal blog and executive LinkedIn profile due to demonstrated ability to understand clien

Content Writer at My Grid Club, Jul 2022 \- Aug 2022 · 2 mos, Hyderabad, \- Created the Buyer's persona and content strategy\. \- Wrote and published blogs from company's behalf on medium\. \- Wrote social media copy for Instagram to generate brand awareness\.

## Education

B\.tech, Electronics and Telecommunication, GOVERNMENT COLLEGE OF ENGINEERING, JALGAON\.

[View the original profile](https://tal.club/meet/apurva-mankar)

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