Headline

Customer Success Manager | 3+ Years Turning Client Conversations into Revenue & Retention | SaaS

About

Hi, I'm Apurva! I bring a customer-oriented approach to Customer Success bridging sales, communication, and relationship management to help SaaS and B2B companies retain and grow their customers. At [24]7.ai, I work directly with one of the biggest clients in electronics retail, managing their customer relationships and contributing to revenue growth through primary sales. Before this, I spent two years as a content and copywriting specialist, working with 25+ brands to craft customer-centric messaging, an experience that now shapes how I communicate with clients, handle objections, and build trust quickly. What I bring to a Customer Success role: → Client-facing communication skills sharpened across 25+ brand engagements → Direct sales and account experience, translating into stronger renewal and upsell conversations → Certified in Customer Success Fundamentals and GenAI Essentials in Customer Success → Comfortable owning the full relationship — from onboarding through retention and expansion I'm actively growing into Customer Success because it combines everything I care about: solving problems for people, building long-term trust, and driving measurable business outcomes for both the client and the company. Open to Customer Success Manager, Customer Success Associate, and Client Success roles in SaaS/B2B. Let's connect: apurvamankar2012@gmail.com

Location

Bengaluru

AI stack

aistudio

antigravity

cursor

gemini

grok

Work experience

Digital Interaction Advisor at [24]7.ai, Jul 2025 - Present · 1 yr 4 mos, Bengaluru, - Serve as the primary point of contact for all post-launch customer-facing activities, managing inbound account needs, resolving day-to-day challenges with urgency, and ensuring clients extract full value from the product. - Actively monitor client usage patterns to identify product adoption gaps, surface upsell opportunities, and ensure customers are leveraging features aligned with their marketing strategy and technical stack. - Drive product adoption and feature advocacy by educating customers on technology capabilities in clear, accessible language - Build and maintain high CSAT and retention standards by developing consultative, customer-centric communication strategies tailored to each account's goals and engagement preferences. - Manage escalations cross-functionally. Coordinating with internal teams with full context and urgency, owning the communication loop to ensure customers receive timely technical guidance and resolution.

Sales Development Representative at UNICEF India, Aug 2024 - Jun 2025 · 11 mos, Bengaluru, - Led consultative outreach across 100–150 daily stakeholder interactions, qualifying prospects across multiple funnel stages and converting relationships into long-term committed partnerships. - Sustained 25%+ conversion rate over 10 months by developing tailored messaging aligned to individual stakeholder needs, handling objections empathetically, and applying data-backed retention strategies. - Orchestrated proactive follow-up sequences and check-in cadences to nurture prospect relationships, predict renewal risk, and accelerate pipeline movement. - Onboarded and mentored 20+ new associates in outreach strategy, pipeline management, objection handling, and stakeholder communication.

Account Strategist & Client Success Manager at The Growth Square - Personal Branding Agency, Apr 2024 - Jun 2024 · 3 mos, India, - Owned client accounts end-to-end. Conducting discovery calls, building tailored marketing strategies, and aligning all deliverables to each client's stated business outcomes and success metrics. - Conducted regular client check-ins and business reviews to monitor account health, relay market trends, surface expansion opportunities, and ensure long-term partnership satisfaction. - Consulted client marketing teams on use cases and strategy solutioning. Identifying where platform capabilities could better fit client marketing objectives and technical stack requirements.

Copywriter & Account Strategist at Small Biz Marketing, Sep 2022 - Jan 2024 · 1 yr 5 mos, Connecticut, United States, - Built and managed marketing technology workflows across email campaigns, landing pages, and social content, directly supporting pipeline building, demo conversions, and customer acquisition across B2B accounts. - Managed LinkedIn outreach and executive content strategy for client accounts developing 1:1 personalised communication that drove inbound leads, discovery call bookings, and measurable engagement growth. - Applied customer journey mapping and data-backed messaging strategy to conduct lead qualification and improve content-to-conversion rates, contributing to $1M+ in cumulative client revenue. - Trusted by the company founder to ghostwrite her personal blog and executive LinkedIn profile due to demonstrated ability to understand clien

Content Writer at My Grid Club, Jul 2022 - Aug 2022 · 2 mos, Hyderabad, - Created the Buyer's persona and content strategy. - Wrote and published blogs from company's behalf on medium. - Wrote social media copy for Instagram to generate brand awareness.

Education

B.tech, Electronics and Telecommunication, GOVERNMENT COLLEGE OF ENGINEERING, JALGAON.