---
title: "Apurva kushwaha - Customer Service Team Manager in India | Tal"
description: "Meet Apurva kushwaha, Team Manager based in India."
image: "https://tal.club/meet/apurva-kushwaha/share-image"
---

# Apurva kushwaha on Tal

## Headline

Team Manager

## About

Roles and Responsibilities:  Analyse findings from process reviews and develop reports to highlight trends/opportunities for improvement\.  Auditing calls and chats on daily basis and provide feedback to the advisors\.  Sharing client's new information to the team members\.  Provide process training to the team members\.  Providing daily update to team members on briefing session\.  Discovering macros/ideas for smoothing the process\.  Using Vlookup, Hlookup, Pivot, Conditional formatting etc\. in excel for formatting report\.  Creating reports and presenting business review to the manager\.  Coordination with the client\.  To maintain the SLA, shrinkage, login adherence, attrition, and work on average handle time\.  Managing dip checks and refresher trainings\.  Achieve stretched target, decision\-making and manage difficult employee situations\.  Good in handle the data management

## Location

India

## Work experience

Customer Service Team Manager at IGT Solutions, Oct 2024 \- Present · 1 yr 9 mos, Pune District, Maharashtra, India

Assistant Operations Manager at Concentrix, Feb 2024 \- Aug 2024 · 7 mos, Mumbai, Maharashtra, India

Team Lead at Hexaware Technologies, Sep 2020 \- Feb 2024 · 3 yrs 6 mos, Nagpur, Maharashtra, India, Roles and Responsibilities:  Analyse findings from process reviews and develop reports to highlight trends/opportunities for improvement\.  Auditing calls and chats on daily basis and provide feedback to the advisors\.  Sharing client's new information to the team members\.  Provide process training to the team members\.  Providing daily update to team members on briefing session\.  Discovering macros/ideas for smoothing the process\.  Using Vlookup, Hlookup, Pivot, Conditional formatting etc\. in excel for formatting report\.  Creating reports and presenting business review to the manager\.  Coordination with the client\.  To maintain the SLA, shrinkage, login adherence, attrition, and work on average handle time\.  Managing dip checks and refresher trainings\.  Achieve stretched target, decision\-making and manage difficult employee situations\.  Good in handle the data management

Back Office Executive at • Smt\. R\. G\. Vairale Multistate Urban Credit Co\-operative Society, Jul 2018 \- Aug 2020 · 2 yrs 2 mos, Nagpur, Maharashtra, India, Roles and Responsibilities:  Prepare various kinds of reports in MS Excel for reviewing\.  Typing letters in MS word and sending to the customers for their loan recovery\.  Calling customers for loan recovery and general queries\.

## Education

HSC, Somalwar Academy Education Society

Diploma of Education, Civil Engineering, Raisoni Education

[View the original profile](https://tal.club/meet/apurva-kushwaha)

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