Headline

Strategy & Operations | Program & Release Management | Cross-Functional Delivery | Process Optimization

About

Analyst turned customer-facing specialist with 4+ years in data-heavy roles. At Handshake AI, I handle 400–500 tickets a week for a 1,000+ member fellow network at 100% SLA compliance and 95% CSAT, and cut repeat tickets by 25% by tracing root causes. Previously improved workflow efficiency by 30% across 4 to 5 product modules. Looking to move into Customer Success, Strategic and Project management roles.

Location

Bengaluru

AI stack

claude code

gemini

notion

Canva Magic Studio

ChatGPT

Fathom

Work experience

Fellow Experience Specialist - L2 at Handshake, May 2026 - Present · 6 mos

Fellow Experience Specialist - L1 at Handshake, Apr 2026 - May 2026 · 2 mos

Project Coordinator/Senior Aeronautical Analyst at Cognitive Navigation, Apr 2025 - Apr 2026 · 1 yr 1 mo

Aeronautical Analyst at Cognitive Navigation, Nov 2023 - Mar 2025 · 1 yr 5 mos

Product Design Engineer at Vortex Engineering Works India Pvt. Ltd., Jul 2023 - Oct 2023 · 4 mos, Mumbai

Aeronautical Analyst at Hitech Digital Solutions, Jul 2022 - Jul 2023 · 1 yr 1 mo, Ahmedabad

Intern at Brahmastra Aerospace Systems, Sep 2021 - Oct 2021 · 2 mos, Chennai, 1. Developed a Quadcopter using MATLAB Simulink software. 2. Designed a Boeing 737 Transonic Wing using the ANSYS software. 3. Using this software, desired outcomes and accuracy in results were achieved.

Education

Bachelor of Technology - BTech, Aeronautical engineering, Sanjay Ghodawat University

Degree program, Computer Science, Sanjay Ghodawat University