Headline

Director - AI Product Management @ Paytm | Building AI agents and tools from scratch | PM Mentor

About

I am currently working as a Director - AI Product Management at Paytm. I love building AI tools from scratch and share what actually works (and what breaks). I started with simple LLM applications, then built chatbots, custom automations, and agentic workflows. Each from scratch. No frameworks, no wrappers, just raw APIs and a lot of prompt engineering. That taught me more than anything I'd read. Now I can't stop building. What I share here: → Honest build breakdowns (what worked, what didn't) → Lessons from building AI tools at work and on my own → The messy middle that most people skip At Paytm, I lead AI product charter across Recharges and Utilities, building for the next 500M users. I'm simplifying operations/human intervention heavy workflows through Agents and Agentic loops. Before that: First Advantage (global screening platform, 18M+ users, 150+ countries), co-founded Medwik (online pharmacy, 3x growth in 12 months), and Annalect/Omnicom (automated ad publishing, $1M+ revenue). I also mentor aspiring PMs. It keeps me sharp and honest about my own gaps. If you're building with AI or thinking about it, follow along. I post weekly.lw

Location

Greater Bengaluru Area

AI stack

aistudio

langchain

ollama

openai

Work experience

Director of Product Management at Paytm, Apr 2026 - Present · 7 mos

Senior Product Manager at Paytm, Aug 2025 - Mar 2026 · 8 mos, Building production grade AI Agents for Recharges and Utilities unit

Senior Product Manager at First Advantage, Nov 2024 - Aug 2025 · 10 mos, Hybrid, SPM for 'Profile Advantage (PA)' - Pre, Post-hire Screening applications for 33,000 clients with 18 million annual users (FY23) in 180+ countries - Improved completion rates by 10% by identifying and addressing key drop-off points in the order funnel. - Launched payment capabilities within PA by integrating the Stripe payment gateway, enabling the processing of approximately 100,000 global transactions annually -Leveraging Automation and Artificial Intelligence to implement Instant ID checks improving the order Turn Around Time by ~30%

Product Management Mentor at Airtribe, Oct 2022 - Dec 2025 · 3 yrs 3 mos, Bengaluru, Karnataka, India, Working with Airtribe Product Management Community to help product aspirants develop and grow into product roles

Product Manager at First Advantage, Mar 2022 - Oct 2024 · 2 yrs 8 mos, Bengaluru, Karnataka, India

Product Owner at Annalect India, Oct 2020 - Feb 2022 · 1 yr 5 mos, Bengaluru, Karnataka, India, - Owned the roadmap, implementation, and distribution of adZU's largest content publishing systems (Facebook, and Google Marketing), accounting for annual revenue of $1 Mn+. - Drove end-to-end implementation of adZU order forms realized through 100+ hours of discovery, user interviews, and competitor benchmarking. The feature launch helped onboard new clients and additional $5MN+ ARR.

Co-Founder at Medwik.in, May 2019 - Sep 2020 · 1 yr 5 mos, Greater Kolkata Area, Medwik is an online digital pharmacy (with an inventory of more than 50,000 medicines and medical equipment) that is one of the country's first healthcare startups to offer same-day medicine delivery at customer's doorsteps. - Launched Medwik e-commerce app featuring 50,000+ SKUs and core functionalities including Wallet Integration, Cart Management, Order Tracking, and Delivery leading to 3x revenue growth in 12 months. - Designed a unique checkout experience for prescription-led orders (upload + call), boosting conversion rate to 15% - Improved Average Order Value by 20% via cross-sell/upsell modules and contextual product recommendations. - Improved customer retention by ~20% within six months by implementing order tracking and in-app customer support functionalities. - Built an in-house Order Management System, reducing cycle time 2x and cutting processing costs by 25%.

Software Engineer at Cognizant, Oct 2016 - Apr 2019 · 2 y 6 mo, Kolkata

Education

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering, Jaypee University of Information Technology