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Apeksh Naik

SRE & NOC Engineer | Linux Infrastructure | 10+ yrs | Monitoring & Troubleshooting | Incident Management | AWS

Greater Bengaluru Area

11+ years of work experience

Syniverse
Jun 20233 yrs 4 mosPresent

Hybrid

• Provide 24x7 production and application support for critical telecom systems supporting global clients. • Handle L2/L3 incidents, ensuring SLA adherence using BMC Remedy and JIRA. • Monitor systems and applications using Nagios, Zabbix, ICINGA, Netcool, BigPanda, and SolarWinds. • Perform Linux administration tasks including log analysis, file reprocessing, configuration updates, and FTP/SFTP operations. • Collaborate with Network, DBA, and Operations teams to resolve complex production issues. • Contributed to disaster recovery planning, reducing downtime by approximately 25%. • Reduced recurring alerts by 30–40% through monitoring optimization and root cause analysis. • Support global regions including EU, North America, and India-IDC.
Syniverse
May 20203 yrs 2 mosJun 2023

Bengaluru, Karnataka, India

Providing EDT service to Operators worldwide and Supporting more than 400 customers. Making the application configuration changes for the customers as per customer’s request Involved the migration of customers from one vendor another vendor. Making all the application changes in migration window and post validations for the file flow. Reprocessing the failed files to process the files within 1Hr SLA Performed initial troubleshooting, responsible for providing support during maintenance (customers and internal), implementation or upgradation Performing initial investigation like checking manual FTP or SFTP and finding out the logs for for files pile and engaging network team if required as well as call with customer Resolving Customers queries through Incidents and service requests on priority/severity basis Proficient in handling escalated calls, mails and providing 1st and 2nd Level Technical Support to end - users and internal support teams Identifying huge traffic received from customers, followed by a call and request to customers to send the files in batches, inform Ops team to increase the file handles to process the received huge traffic. Actively monitoringmultiple messagingproducts with the help of monitoringtools
Diya Systems
Oct 20154 yrs 7 mosApr 2020

Mangaluru

• Administered Linux/UNIX servers in a web-hosting environment supporting Apache, MySQL, and EXIM. • Handled L1/L2 incidents including service restarts, log troubleshooting, and escalation to higher support levels. • Monitored servers and applications using Zabbix, ICINGA, BigPanda, and Cacti. • Ensured server uptime, mail queue management, and system health checks. • Supported end users via JIRA and Confluence, collaborating with L1–L3 teams for issue resolution. • Recognized for strong troubleshooting, performance tuning, and proactive monitoring.

Education

Diploma of Education, Computer Science

SDM TECHNICAL INSTITUTE UJIRE

20093 yrs2012
Visvesvaraya Technological University

Bachelor of Engineering, Computer Science

Visvesvaraya Technological University

20123 yrs2015

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Headline

SRE & NOC Engineer | Linux Infrastructure | 10+ yrs | Monitoring & Troubleshooting | Incident Management | AWS

About

Results-driven SRE and NOC Engineer with 10+ years of experience managing large-scale Linux-based production environments across telecom and web hosting domains. Expert in 24x7 infrastructure monitoring, alert triage, incident lifecycle management, and on-call support. Proven track record of maintaining 99.9% SLA compliance, improving system uptime by 25%, and reducing recurring incidents by 40% through proactive monitoring, root cause analysis, and automation. Hands-on experience with mail servers (Exim, Postfix), RDBMS (MySQL, PostgreSQL), configuration management, shell scripting, and a wide range of monitoring tools. Calm, structured, and highly effective in high-pressure NOC and SRE environments with strong cross-functional collaboration skills across Engineering, Monitoring, Operations, and NetOps teams. Core strengths include: • Linux & UNIX Administration • Application & Production Support • Incident, Problem & Change Management • SLA Adherence & Root Cause Analysis • Monitoring & Automation (Bash) • L2/L3 Support & Cross-team Coordination I am passionate about continuous learning, system optimization, and delivering stable, scalable production environments. Open to opportunities in Linux Administration, Application Support, and Production Support roles.

Location

Greater Bengaluru Area

Work experience

Network Operations Center Technician at Syniverse, Jun 2023 - Present · 3 yrs 4 mos, Hybrid, • Provide 24x7 production and application support for critical telecom systems supporting global clients. • Handle L2/L3 incidents, ensuring SLA adherence using BMC Remedy and JIRA. • Monitor systems and applications using Nagios, Zabbix, ICINGA, Netcool, BigPanda, and SolarWinds. • Perform Linux administration tasks including log analysis, file reprocessing, configuration updates, and FTP/SFTP operations. • Collaborate with Network, DBA, and Operations teams to resolve complex production issues. • Contributed to disaster recovery planning, reducing downtime by approximately 25%. • Reduced recurring alerts by 30–40% through monitoring optimization and root cause analysis. • Support global regions including EU, North America, and India-IDC.

System Engineer at Syniverse, May 2020 - Jun 2023 · 3 yrs 2 mos, Bengaluru, Karnataka, India, Providing EDT service to Operators worldwide and Supporting more than 400 customers. Making the application configuration changes for the customers as per customer’s request Involved the migration of customers from one vendor another vendor. Making all the application changes in migration window and post validations for the file flow. Reprocessing the failed files to process the files within 1Hr SLA Performed initial troubleshooting, responsible for providing support during maintenance (customers and internal), implementation or upgradation Performing initial investigation like checking manual FTP or SFTP and finding out the logs for for files pile and engaging network team if required as well as call with customer Resolving Customers queries through Incidents and service requests on priority/severity basis Proficient in handling escalated calls, mails and providing 1st and 2nd Level Technical Support to end - users and internal support teams Identifying huge traffic received from customers, followed by a call and request to customers to send the files in batches, inform Ops team to increase the file handles to process the received huge traffic. Actively monitoringmultiple messagingproducts with the help of monitoringtools

Linux System Administrator at Diya Systems, Oct 2015 - Apr 2020 · 4 yrs 7 mos, Mangaluru, • Administered Linux/UNIX servers in a web-hosting environment supporting Apache, MySQL, and EXIM. • Handled L1/L2 incidents including service restarts, log troubleshooting, and escalation to higher support levels. • Monitored servers and applications using Zabbix, ICINGA, BigPanda, and Cacti. • Ensured server uptime, mail queue management, and system health checks. • Supported end users via JIRA and Confluence, collaborating with L1–L3 teams for issue resolution. • Recognized for strong troubleshooting, performance tuning, and proactive monitoring.

Education

Diploma of Education, Computer Science, SDM TECHNICAL INSTITUTE UJIRE

Bachelor of Engineering, Computer Science, Visvesvaraya Technological University