---
title: "Anwesa Mondal - Customer Service Associate(DDS) Driver support associate in Kolkata | Tal"
description: "Meet Anwesa Mondal, Customer Service Associate | Supply Chain Operations | SME Consultant (Amazon ODQ) | DCR, DNR, LHE, LSE Specialist based in Kolkata. AI stack includes ChatGPT."
image: "https://tal.club/meet/anwesa-mondal-1/share-image"
---

# Anwesa Mondal on Tal

## Headline

Customer Service Associate \| Supply Chain Operations \| SME Consultant \(Amazon ODQ\) \| DCR, DNR, LHE, LSE Specialist

## About

I am a dedicated Operations & Customer Support professional with hands\-on experience across Amazon, Accenture, and Dexian projects\. I currently work as an SME Consultant at Dexian India Technologies, supporting Amazon’s ODQ \(Overall Delivery Quality\) operations by auditing DCR, DNR, LHE, LSE, driver\-reported issues, and complex investigations using tools like AuditBook, AC3, SCC, Provider Dashboard, Base File, and Bing Maps\. Previously, I worked as a Customer Service Associate at Amazon, strengthening my problem\-solving and communication skills, followed by a role at Accenture as a Supply Chain Operations Associate, where I supported delivery workflows and operational accuracy\. I bring strong analytical ability, quality\-focused execution, and a commitment to delivering reliable results in fast\-paced environments\. I am now seeking remote or Kolkata\-based opportunities in Customer Service, Operations Support, Quality, Catalog, or Coordination roles where I can contribute my experience and grow further\.

## Location

Kolkata

## AI stack

ChatGPT

## Work experience

Customer Service Associate\(DDS\) Driver support associate at Amazon, Dec 2025 \- Present · 9 mos, Kolkata

Subject matter Expert Consultant\(Catalog specialist\) at Dexian India, Oct 2025 \- Dec 2025 · 3 mos, Greater Kolkata Area, Department\-ISP Amazon\(Last Mile Analytics and Quality\)\. ODQ \(Overall delivery Quality\)Off boarding Appeals DNR\(Delivered not received\) DCR\(Delivery completion rate\)

Supply Chain Operations associate\(Onboarding specialist\) at Accenture, Apr 2025 \- May 2025 · 2 mos, India

Customer Service Associate at Amazon, Oct 2023 \- Nov 2024 · 1 yr 2 mos, Kolkata, West Bengal, India

Internship Trainee at IRIS Multispeciality Hospital, Feb 2022 \- May 2022 · 4 mos, Greater Kolkata Area

## Education

Completed graduation in hospital management from PGIHA\., Hospital and Health Care Facilities Administration/Management, PGIHA

Certificate, Jatio yuva computer learning Institute

[View the original profile](https://tal.club/meet/anwesa-mondal-1)

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