Anwesa Mondal on Tal
Headline
Customer Service Associate | Supply Chain Operations | SME Consultant (Amazon ODQ) | DCR, DNR, LHE, LSE Specialist
About
I am a dedicated Operations & Customer Support professional with hands-on experience across Amazon, Accenture, and Dexian projects. I currently work as an SME Consultant at Dexian India Technologies, supporting Amazon’s ODQ (Overall Delivery Quality) operations by auditing DCR, DNR, LHE, LSE, driver-reported issues, and complex investigations using tools like AuditBook, AC3, SCC, Provider Dashboard, Base File, and Bing Maps. Previously, I worked as a Customer Service Associate at Amazon, strengthening my problem-solving and communication skills, followed by a role at Accenture as a Supply Chain Operations Associate, where I supported delivery workflows and operational accuracy. I bring strong analytical ability, quality-focused execution, and a commitment to delivering reliable results in fast-paced environments. I am now seeking remote or Kolkata-based opportunities in Customer Service, Operations Support, Quality, Catalog, or Coordination roles where I can contribute my experience and grow further.
Work experience
Customer Service Associate(DDS) Driver support associate at Amazon, Dec 2025 - Present · 9 mos, Kolkata
Subject matter Expert Consultant(Catalog specialist) at Dexian India, Oct 2025 - Dec 2025 · 3 mos, Greater Kolkata Area, Department-ISP Amazon(Last Mile Analytics and Quality). ODQ (Overall delivery Quality)Off boarding Appeals DNR(Delivered not received) DCR(Delivery completion rate)
Supply Chain Operations associate(Onboarding specialist) at Accenture, Apr 2025 - May 2025 · 2 mos, India
Customer Service Associate at Amazon, Oct 2023 - Nov 2024 · 1 yr 2 mos, Kolkata, West Bengal, India
Internship Trainee at IRIS Multispeciality Hospital, Feb 2022 - May 2022 · 4 mos, Greater Kolkata Area
Education
Completed graduation in hospital management from PGIHA., Hospital and Health Care Facilities Administration/Management, PGIHA
Certificate, Jatio yuva computer learning Institute
