Headline

Operation & Support executive - Thyrocare Technologies Limited

About

Hey, this is my homepage, so I have to say something about myself. Sometimes it is hard to introduce yourself because you know yourself so well that you do not know where to start with. . I am a person who is positive about every aspect of life. There are many things I like to do, to see, and to experience, I'd like to tell you about my working experience. I started at Thyrocare Technologies Limited in 2020 as a CRM executive because I had good communication skills and experience in the position, then I was transferred to Covid Data Management as a Data entry position due to pandemic I was in WFH for one year, then suddenly transferred to Support team as a Franchise Support executive , solving company franchise query doubt and helping via call or chat, now i working in Chat Process which communicating with the client solving the problems in real time and raising the tickets to the concern department and resolve the queries, and dropping mails and handling complaints. This is a brief introduction of myself. If you are interested in knowing more, you can text me..........

Location

Mumbai

Work experience

Senior Executive at Thyrocare Technologies Ltd., Sep 2020 - Present · 5 yrs 10 mos, A company providing diagnostic and healthcare services. Proactively identified and resolved complex problems impacting operational management and business direction via email and chat Enhanced operational efficiency by analyzing issues and implementing effective project management strategies. Guided clients through email correspondence on ledger details, reporting efficiency, and various operational queries Utilized Fresh desk and Fresh chat to identify process gaps and develop streamlined solutions for clients, ensuring smooth operational processes.

Franchise support executive at Thyrocare Technologies Ltd., Sep 2020 - Oct 2024 · 4 yrs 2 mos, Navi Mumbai, Maharashtra, India

CLIENT DATA MANAGMENT at Thyrocare Technologies Ltd., Apr 2021 - Mar 2022 · 1 yr, Mumbai, Maharashtra, India

Customer Relationship Management Executive at Sai Estate Consultants Chembur Pvt Ltd., Dec 2019 - Jun 2020 · 7 mos, Mumbai, Maharashtra, India

Education

SNDT Women's University - P. G. Department of Computer Science

Shreemati Nathibai Damodar Thackersey Women's University