Headline

Working in Genpact as a Process associate | Operations | Logistics | Supply chain | Microsoft Office | Microsoft Outlook | Oracle application | Lean project certified | GE Healthcare

About

I have total 4.10 years of experience in supply chain, logistics, operations and customer support. Currently working in Genpact for GE Healthcare ( Return to Engineering) process in Operations, Logistics and Supply chain. Skilled in client interaction, coordination and problem solving. Proven ability to manage processes, track orders and maintain customer relationships. Experienced in resolving issues and providing support to ensure customer satisfaction. I have experience in Microsoft Office, Microsoft Outlook, Oracle GL Prod and SPM Prod.

Location

Greater Delhi Area

Work experience

Process Associate at GENPACT, Aug 2022 - Present · 3 yrs 10 mos, Gurugram, Haryana, India, * Working in GE Healthcare (Return to Engineering) process. Supply Chain, Logistics & Operations * Coordination with warehouse, logistics, customers, suppliers and field engineers. * Communicate the status of the dispatches, as well as their progression. * Track orders in warehousing tool and track - trace and notified customers of status or potential delays. * Maintain excellent working relationships with customers by efficiently responding to inquiries and complaints. * Coordinate shipments and track progress to facilitate timely delivery. * Prepare and present reports to management on logistics performance on monthly/ quarterly/ yearly basis. * Create FedEx shipping labels to ship the defective parts to the final destination for investigation/ autopsy/ repair globally. * Create sales orders and purchase orders in Oracle application to ship the defective parts to the final destination for investigation/ autopsy/ repair. * Prepare standard operating procedures (SOPs) for the activities. * Completed Lean Project - RMA Status Notification which saved 453.6 hours annually and $7711.2

Associate at EXL, Jun 2021 - Aug 2022 · 1 yr 3 mos, Noida, Uttar Pradesh, India, * Worked in All State process ( Car Insurance) * Helped customers to determine their needs. * Timely coordination and managing emergency roadside services for customers. * Responded to service requests, dispatching assistance teams and ensured timely and effective resolution of roadside issue such as vehicle breakdowns, flat tires or lockouts. * Communicated with service providers, managed service records and ensured customer satisfaction. * Collected customer information and analyzed customer needs to recommend potential products or services. * Provided excellent customer service by efficiently resolving issues and responding to inquiries. * Delivered prompt service to prioritize customer needs. * Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

PGDM - Executive in Global Logistics and Supply Chain Management, MIT School of Distance Education

Master's degree, English Language and Literature, General, Indira Gandhi National Open University