UK Insurance Finance | Customer Issue Analysis & Process Optimization | Education & Social Impact Enthusiast

Kolkata, West Bengal, India

Kolkata, West Bengal, India

Durgapur, West Bengal, India

India

Durgapur, West Bengal, India

B.A English Honours, ENGLISH LANGUAGE AND LITERATURE/LETTERS
KAZI NAZRUL UNIVERSITY, ASANSOL
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Kolkata
Suspense Management Analyst at Tata Consultancy Services, Aug 2024 - Apr 2026 · 1 yr 9 mos, Kolkata, West Bengal, India, Supported core banking operations using TCS BaNCS, ensuring accurate and timely processing. Handled reconciliation and suspense account activities with attention to detail. Assisted in data verification, reporting, and process compliance. Collaborated with teams to resolve operational issues efficiently while meeting SLAs. Maintained high standards of quality, confidentiality, and process adherence.
Volunteer Educator at Teach For India, Nov 2025 - Dec 2025 · 2 mos, Kolkata, West Bengal, India, Assisted in managing classes, supporting learners, and handling assessments. Helped maintain class discipline, guide learners, and oversee evaluations. Contributed to organized classes, learner progress, and assessment tasks.
Tutor at Self-Employed, Mar 2021 - Dec 2025 · 4 yrs 10 mos, Durgapur, West Bengal, India
Intern at Pledge A Smile, Jul 2024 - Aug 2024 · 2 mos, India, • Supported fundraising initiatives through donor outreach, campaign coordination, and communication efforts. • Created and managed engaging social media content to enhance online presence and audience interaction. • Assisted in developing project ideas into structured plans through research, documentation, and strategic inputs. • Wrote promotional content, social media copies, and project-related materials to ensure clear and impactful messaging. • Collaborated with team members to ensure smooth execution of campaigns and projects.
School Coordinator at Euro Kids - India, Jun 2024 - Aug 2024 · 3 mos, Durgapur, West Bengal, India, Coordinated daily academic and administrative operations to ensure smooth functioning of the school. • Managed communication between parents, teachers, and management, ensuring clarity and timely resolution of concerns. • Supported curriculum implementation and monitored classroom activities to maintain quality learning standards. • Organized school events, activities, and parent engagement programs to enhance community involvement. • Assisted in student admissions, documentation, and record management. • Guided and supervised staff to maintain a positive, child-friendly, and structured learning environment.
B.A English Honours, ENGLISH LANGUAGE AND LITERATURE/LETTERS, KAZI NAZRUL UNIVERSITY, ASANSOL