---
title: "Anusha D C - Software Analyst-AI/LLM in Bengaluru | Tal"
description: "Meet Anusha D C, Analyst AI/LLM|AI Software Operations|Internal Ombudsman Office@Navi|Banking & FinTech Operations|Regulatory Grievance Management | Retail Banking | RBI Ombudsman | Nodal Officer | Risk & Compliance | Fraud Investigation based in Bengaluru."
image: "https://tal.club/meet/anusha-d-c/share-image"
---

# Anusha D C on Tal

## Headline

Analyst AI/LLM\|AI Software Operations\|Internal Ombudsman Office@Navi\|Banking & FinTech Operations\|Regulatory Grievance Management \| Retail Banking \| RBI Ombudsman \| Nodal Officer \| Risk & Compliance \| Fraud Investigation

## About

Regulatory Escalations \| Risk & Compliance \| RBI Ombudsman \| Nodal Officer With over 4\.11 years of experience in fintech and banking environments, I specialize in handling high\-impact regulatory escalations, RBI complaints, and complex customer grievance cases within the Internal Ombudsman and Nodal Office framework\. In my current role, I work at the intersection of compliance, risk, and customer protection — reviewing RBI escalations, ensuring adherence to regulatory guidelines, and delivering fair, transparent, and structured resolutions\. My experience includes acting as a regulatory liaison, managing RBI CMS cases, and collaborating with Legal, Risk, Fraud, and Operations teams to resolve sensitive and high\-risk issues\. I have a strong focus on Root Cause Analysis \(RCA\), identifying systemic gaps, and contributing to process improvements that reduce repeat complaints and strengthen internal controls\. I’ve consistently handled high\-volume escalations while maintaining strict SLA adherence and regulatory compliance\. Key areas of expertise: • RBI Ombudsman Scheme & CMS Handling • Regulatory Escalations & Grievance Redressal • Fraud Investigation & Dispute Resolution • Risk & Compliance Frameworks • Root Cause Analysis \(RCA\) & Process Improvement • Stakeholder & Cross\-functional Coordination I am currently exploring opportunities in Regulatory Escalations, Risk & Compliance, and Nodal Officer roles where I can contribute to strengthening compliance frameworks and enhancing customer protection\. Let’s connect if you’re working in risk, compliance, or fintech domains\.

## Location

Bengaluru

## Work experience

Software Analyst\-AI/LLM at Innodata Inc\., May 2026 \- Present · 1 mo, India

Internal Ombudsman Office at Navi, Mar 2025 \- Apr 2026 · 1 yr 2 mos, Bengaluru, • Acted as decision\-making authority for customer complaints under the Internal Ombudsman framework, ensuring fair, unbiased, and regulator\-aligned resolutions • Reviewed and adjudicated complex customer grievances prior to escalation to RBI, ensuring full compliance with regulatory guidelines • Held end\-to\-end ownership of regulatory complaint handling, including decision\-making, documentation, and reporting • Conducted Root Cause Analysis \(RCA\) to identify systemic issues and implemented corrective actions to reduce repeat complaints • Collaborated with Legal, Risk, Compliance, and Operations teams to ensure regulatory alignment and resolution effectiveness • Ensured adherence to RBI guidelines, SLA timelines, and regulatory expectations across all escalations

Nodal Officer at Concentrix, Aug 2022 \- Jan 2025 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Provide 4\-5th level support within the Incident Management process \(e\.g\. handling higherescalated complaints, monitoringcomplaints\) · Provide support within the Problem Management process \(e\.g\. root cause analysis\) · Take care on the Access Management process · Contribute to the Knowledge, Release and Configuration Management processes · Perform the Escalation Management process · Ensure and control backup and restore scenarios · Configure and install enterprise IT applications · Coordinate special technical requests with IT service providers · Contribute to implementation of IT application architecture \(technology, interfaces, landscape\) Quality/Compliance Management · Contribute to accurate and up\-to\-date quality and end\-user documentation · Assist during internal and external audits

PG Student Internship at TECHasitis, Sep 2020 \- Nov 2021 · 1 yr 3 mos, Vijayapura, Karnataka, India, Implementation of NodeNCU Based Applications

## Education

Master of Technology \- MTech, Digital Communications and Networking, BLDEAs College of Engg\. & Technology, BIJAPUR

Bachelor of Engineering, Electronics and Communications Engineering, S T J Institute of Technology, RANEBENNUR

[View the original profile](https://tal.club/meet/anusha-d-c)

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