Headline

Analyst AI/LLM|AI Software Operations|Internal Ombudsman Office@Navi|Banking & FinTech Operations|Regulatory Grievance Management | Retail Banking | RBI Ombudsman | Nodal Officer | Risk & Compliance | Fraud Investigation

About

Regulatory Escalations | Risk & Compliance | RBI Ombudsman | Nodal Officer With over 4.11 years of experience in fintech and banking environments, I specialize in handling high-impact regulatory escalations, RBI complaints, and complex customer grievance cases within the Internal Ombudsman and Nodal Office framework. In my current role, I work at the intersection of compliance, risk, and customer protection — reviewing RBI escalations, ensuring adherence to regulatory guidelines, and delivering fair, transparent, and structured resolutions. My experience includes acting as a regulatory liaison, managing RBI CMS cases, and collaborating with Legal, Risk, Fraud, and Operations teams to resolve sensitive and high-risk issues. I have a strong focus on Root Cause Analysis (RCA), identifying systemic gaps, and contributing to process improvements that reduce repeat complaints and strengthen internal controls. I’ve consistently handled high-volume escalations while maintaining strict SLA adherence and regulatory compliance. Key areas of expertise: • RBI Ombudsman Scheme & CMS Handling • Regulatory Escalations & Grievance Redressal • Fraud Investigation & Dispute Resolution • Risk & Compliance Frameworks • Root Cause Analysis (RCA) & Process Improvement • Stakeholder & Cross-functional Coordination I am currently exploring opportunities in Regulatory Escalations, Risk & Compliance, and Nodal Officer roles where I can contribute to strengthening compliance frameworks and enhancing customer protection. Let’s connect if you’re working in risk, compliance, or fintech domains.

Location

Bengaluru

Work experience

Software Analyst-AI/LLM at Innodata Inc., May 2026 - Present · 1 mo, India

Internal Ombudsman Office at Navi, Mar 2025 - Apr 2026 · 1 yr 2 mos, Bengaluru, • Acted as decision-making authority for customer complaints under the Internal Ombudsman framework, ensuring fair, unbiased, and regulator-aligned resolutions • Reviewed and adjudicated complex customer grievances prior to escalation to RBI, ensuring full compliance with regulatory guidelines • Held end-to-end ownership of regulatory complaint handling, including decision-making, documentation, and reporting • Conducted Root Cause Analysis (RCA) to identify systemic issues and implemented corrective actions to reduce repeat complaints • Collaborated with Legal, Risk, Compliance, and Operations teams to ensure regulatory alignment and resolution effectiveness • Ensured adherence to RBI guidelines, SLA timelines, and regulatory expectations across all escalations

Nodal Officer at Concentrix, Aug 2022 - Jan 2025 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Provide 4-5th level support within the Incident Management process (e.g. handling higherescalated complaints, monitoringcomplaints) · Provide support within the Problem Management process (e.g. root cause analysis) · Take care on the Access Management process · Contribute to the Knowledge, Release and Configuration Management processes · Perform the Escalation Management process · Ensure and control backup and restore scenarios · Configure and install enterprise IT applications · Coordinate special technical requests with IT service providers · Contribute to implementation of IT application architecture (technology, interfaces, landscape) Quality/Compliance Management · Contribute to accurate and up-to-date quality and end-user documentation · Assist during internal and external audits

PG Student Internship at TECHasitis, Sep 2020 - Nov 2021 · 1 yr 3 mos, Vijayapura, Karnataka, India, Implementation of NodeNCU Based Applications

Education

Master of Technology - MTech, Digital Communications and Networking, BLDEAs College of Engg. & Technology, BIJAPUR

Bachelor of Engineering, Electronics and Communications Engineering, S T J Institute of Technology, RANEBENNUR