Headline

Digital Product Manager | 5+ Yrs Building B2B2C SAAS & Consumer Products | Roadmaps · AI Automation · API Integrations · GTM · Growth | Open to PM Roles

About

I'm a Digital Product Manager with 5+ years of experience building and scaling B2B SaaS, CRM/ERP, and consumer-facing products across HealthTech, EdTech, Real Estate, and Banking domains. At Gynoveda (India's largest Ayurveda-based women's health brand), I own the product roadmap for a multi-clinic healthcare operations platform used by agents, doctors, clinical staff, and ops teams across 60+ locations. My work spans agent workflows, appointment-booking systems, patient-journey automation, billing, cloud telephony, API integrations, and data-driven feature prioritization. What I do best: → Product roadmap ownership — 0→1 builds and scaled features → CRM / EHR / POS workflow design and AI automation — voice agent workflows → API integration scoping, delivery, and vendor management → Agile execution — sprint planning, backlog grooming, PRD writing → Cross-functional leadership across tech, ops, clinical, and design → GTM strategy, feature rollouts, and adoption tracking → Data analysis, OKR definition, and A/B testing → Growth journeys — acquisition, retention, WhatsApp automation (Gupshup / Meta CTWA) Previously at Brane Enterprises, I led B2B SaaS product launches across Education, Healthcare, Real Estate, and Banking — managing the full product lifecycle from discovery to release across enterprise clients.

Location

Mumbai

AI stack

anthropic apis

claude

deepmind

Work experience

Product Manager at Gynoveda, Sep 2024 - Aug 2026 · 2 yrs, Mumbai, Maharashtra, India, Gynoveda is India's largest Ayurveda-based women's health brand with a network of 60+ clinics operating across India. As Product Manager for the healthcare operations platform, I define and deliver the product roadmap that powers clinical operations, patient management, prescription management, billing, and call center agent workflows powering day to day operations across 60+ clinics. Key contributions: • Owned end-to-end product roadmap for the multi-clinic operations platform — covering appointment booking, patient journey, agent task flows, billing, and EHR modules • Designed and shipped an Appointment Booking system with real-time slot management, status-journey automation, and multi-channel communication (WhatsApp + SMS) • Conceptualised and shipped an AI Voice Agent workflow integrated with cloud telephony — enabling automated inbound appointment booking via AI-driven voice calls, bringing 10% of the total appointments per month. • Led API integration scoping and delivery across cloud telephony, payment gateways, and communication platforms (WhatsApp Business API / Gupshup) • Drove product discovery via ops team shadowing, user interviews, and funnel data analysis — converting insights into PRDs and sprint-ready tickets • Managed cross-functional delivery with engineering, design, clinical ops, and senior leadership across bi-weekly release cycles • Defined and tracked product OKRs; built dashboards to monitor feature adoption, agent efficiency, and patient journey completion rates

Product Manager (Education, Healthcare, Real Estate and Banking) at Brane Enterprises Pvt Ltd, Apr 2021 - Aug 2024 · 3 yrs 5 mos, Hyderabad, Telangana, India, Brane Enterprises is a B2B SaaS company building enterprise-grade platforms across Education, Healthcare, Real Estate, and Banking verticals. As Product Manager, I led the product lifecycle for multiple SaaS products simultaneously — from initial discovery and market research through to release, adoption, and iteration — across enterprise clients in regulated industries. Key projects: 1. AI-Integrated Multi-Modal Adaptive Learning Education Platform ▪ Led the implementation of 10+ text interaction features on the education platform to personalize student engagement across text-based and visual content modules. ▪ Integrated GenAI-powered tools to auto-generate quizzes and summarize lessons, enhancing learner outcomes and improving session completion rates by 25%. 2. Integrated Electronic Medical Record (EMR) Platform ▪ Led the roadmap and deployment of a customizable EMR platform, delivering 16 specialty-specific templates and improving clinical workflow efficiency by 50% across 500+ daily encounters. ▪ Ensured seamless interoperability by integrating the EMR with Hospital Information Systems (HIS), laboratory systems, and third-party applications, enhancing real-time data accessibility and streamlining healthcare operations. 3. B2C Real Estate App to Streamline the Homebuying Journey ▪ Pioneered and launched a real estate customer app, providing transparent access to property details, media, and documents, resulting in a 25% reduction in customer queries and a 45% increase in client satisfaction. ▪ Integrated with SAP to fetch customer, property, and payment information, improving data accuracy and operational efficiency.

Financial Research Associate at Praedico Global Research Pvt. Ltd., Feb 2020 - May 2020 · 4 mos, Gurugram, Haryana, India, • Delivered client ready research reports on Indian and Global markets, explaining them the complex information succinctly and clearly so that an informed decision can be taken by them. • Helped clients make optimal decisions on amounts and timing of capitalization. • Developed knowledge of company products and services to make suggestions according to customer needs. • Conducted seminars on different digital platforms to eradicate financial illiteracy.

Customer Service and Operational Analyst at Royal Bank of Scotland, Aug 2018 - May 2019 · 10 mos, New Delhi Area, India, • Delivered successful customer outcomes by reviewing and investigating business accounts with overdraft facility under Service Level Agreements. • Investigated 500 to 700 daily queries accurately and raised the concerns with the relevant parties without delay. • Reviewed processing errors and customer complaints to identify trends and training needs. • Completed operative work based on the agreed specifications and quality norms for high volumes processes

Education

Master of Business Administration - MBA, Finance, IBS Hyderabad

Bachelor of Science - BSc, Mathematical Sciences (Computer Science, Statistics and Mathematics ), Delhi University