Headline

ServiceNow Developer @ Wipro | ITSM, Integrations & Workflow Automation | CSA Certified

About

ServiceNow Developer with 3 years of experience working on ITSM, workflow automation, catalog customization, and integrations at Wipro. I’ve worked on: Flow Designer automations Business Rules & Script Includes Catalog workflows REST integrations Incident & request process customization Currently focused on improving advanced scripting and integration architecture to transition into a stronger mid-level ServiceNow developer role. I enjoy solving business process problems and building automations that reduce manual effort and improve user experience. Certifications: CSA • Flow Designer Micro-Certification • Integration Hub Micro-Certification

Location

Pune District

Work experience

ServiceNow Developer at Wipro, Oct 2022 - Present · 3 yrs 8 mos, Pune District, Maharashtra, India, ServiceNow Developer — Wipro Developed and customized ITSM workflows, catalog items, Business Rules, and client scripts in ServiceNow Built Flow Designer automations to reduce manual approval and ticket routing efforts Worked on REST API integrations between ServiceNow and external systems Created reusable Script Includes and UI policies for process standardization Supported incident, request, and change management implementations Participated in debugging, enhancement development, and production issue resolution Collaborated with clients and internal teams for requirement gathering and delivery

Education

Bachelor of Technology - BTech, Computer Science, Birla Institute of Technology and Science, Pilani

Diploma of Education, Computer Engineering, JSPM's Rajarshi Shahu College of Engineering