Headline

Senior Operations Specialist - WNS

About

With 3+ years of experience in client management, human resources, and business operations, I have developed a strong foundation in building relationships, streamlining processes, and driving organizational success. As a Client Manager and Transaction Coordinator, I have worked extensively in real estate transactions, stakeholder coordination, and client satisfaction. My role has involved: ✅ Managing end-to-end real estate transactions, ensuring smooth closings and compliance ✅ Acting as the primary point of contact between clients, agents, lenders, and legal teams ✅ Overseeing documentation, tracking deadlines, and problem-solving to keep deals on schedule My background in human resources has also equipped me with recruitment, onboarding, employee engagement, and conflict resolution skills—helping me foster positive work environments and support business growth. 🔹 What sets me apart? My ability to blend strategic thinking with a people-first approach. I am highly empathetic, detail-oriented, and adaptable, ensuring that both clients and teams succeed in their goals. I am always open to connecting with like-minded professionals, exploring new opportunities, and exchanging industry insights. Let’s connect! 📩 Feel free to reach out: anurag102314@gmail.com #ClientManagement #RealEstate #HR #Operations #BusinessGrowth #Networking

Location

Delhi

Work experience

Associate at Eternal, Mar 2026 - Present · 4 mos

Senior Operations Specialist at WNS, May 2025 - Mar 2026 · 11 mos, Gurugram, 📊 Operational Strategy & Execution: Streamlining end-to-end operations to align with business goals, improve productivity, and support cross-functional initiatives. 🔍 Process Optimization: Identifying inefficiencies in workflows and implementing scalable solutions to enhance performance and reduce operational bottlenecks. 🧩 Cross-Functional Collaboration: Partnering with teams across departments such as Sales, Finance, HR, and IT to ensure cohesive and agile operational support. 📈 Performance Monitoring & Reporting: Analyzing operational metrics and KPIs to track performance, report insights, and provide data-driven recommendations for improvement. 📅 Project & Program Management: Leading operational projects from planning through execution while ensuring milestones, budgets, and quality standards are met. 🛠️ System & Tool Management: Managing operational tools and systems, ensuring they are utilized effectively, and collaborating with technical teams on enhancements. 🧠 Training & Process Documentation: Creating and maintaining SOPs, onboarding materials, and conducting training sessions to uphold consistent standards and knowledge sharing. 🔄 Change Management: Supporting change initiatives, process transitions, and organizational restructuring with minimal disruption to ongoing operations. 🤝 Stakeholder Engagement: Acting as a liaison between leadership and teams to ensure clear communication, timely execution, and alignment on strategic priorities.

Transanction Coordinator at Anthem Realtors & Developers, Nov 2024 - Mar 2025 · 5 mos, California, United States, Act as the primary point of contact between clients and the company, ensuring effective communication. Manage real estate transactions, oversee documentation, and track deadlines to ensure compliance. Coordinate with buyers, sellers, agents, and lenders, facilitating a seamless transaction process. Maintain transaction records, ensure legal and brokerage compliance, and provide post-closing support. Assist in drafting and reviewing contracts, disclosures, and other transaction documents. Monitor and resolve transaction-related issues to keep the process on track and avoid delays. Collaborate with escrow officers, title companies, and mortgage brokers to streamline transaction workflow. Provide ongoing client support post-closing to enhance client satisfaction and foster referrals.

Client Manager at One Point Solutions, Aug 2023 - Oct 2024 · 1 yr 3 mos, Noida, Uttar Pradesh, India, Developed and maintained long-term client relationships by understanding their needs and business goals. Monitored client account performance and provided data-driven insights to improve satisfaction. Ensured timely communication of updates and changes while managing multiple client accounts. Led cross-functional collaboration to optimize service delivery and enhance client experience. Negotiated contracts, pricing structures, and service agreements to drive business growth. Implemented client feedback mechanisms to proactively address concerns and improve retention. Conducted regular business reviews with clients to evaluate service performance and identify improvement areas. Designed and executed personalized client engagement strategies to strengthen brand loyalty.

Human Resources Intern at The Hiring Company, Sep 2022 - Dec 2022 · 4 mos, Delhi, India, Outsourcing candidates End to End recruitment process Client Handling IT & Non - IT requirements

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Master School of Management