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Anurag Agarwal

AI Product Manager @Microsoft

Bengaluru

14+ years of work experience

Microsoft
Jul 20242 yrs 3 mosPresent

Bengaluru, Karnataka, India

I’m a Product Manager working on Microsoft 365 Copilot and AI Agents ("Agent 365"), focused on building enterprise‑ready, scalable AI products that deliver measurable customer value. My work sits at the intersection of product strategy, customer needs, and engineering execution. I partner closely with customers, field teams, product owners, and engineering to shape product direction, prioritize features, and improve real‑world adoption and quality. I specialize in: Product discovery & roadmap shaping based on customer feedback, usage signals, and enterprise requirements Defining and prioritizing features for Copilot extensibility, AI agents, and enterprise integrations Driving response quality, trust, and reliability through evaluations, feedback loops, and iteration Translating complex customer problems into clear product requirements and actionable decisions Leading cross‑functional execution across product, engineering, and go‑to‑market teams A significant part of my role involves working directly with large enterprise customers to understand how AI agents are used in real business workflows, identifying gaps, and feeding those insights back into the product to influence design, governance, and scale readiness. I’m particularly passionate about building AI products that are explainable, controllable, and production‑grade, not just impressive demos — ensuring Copilot and AI agents are trusted tools in day‑to‑day enterprise work.
Microsoft
Sep 202311 mosJul 2024

Bengaluru, Karnataka, India

Microsoft
Oct 20202 yrs 11 mosAug 2023

Bengaluru, Karnataka, India

As a Technical Product Managers and part of the Customer and Partner Engagement Program from Teams Engineering at Microsoft I'm entitled of delivering impact in the Eastern Hemisphere. I work with organizations of all sizes in multiple industry verticals like FLW, SMB, and enterprise customers including Unicorns/Startups. With large organizations who are established on Microsoft 365, I guide them to deploy, embrace, and adopt Microsoft Teams, collaborating with engineering for Product quality and reliability improvements, guiding strategic customers to get the most value from our calling and meeting stack in the service, and several other engagements. I help start customer journey into the Microsoft Cloud with Teams as an Agile gateway. In the process, my global team and I are the voice of our customers. We positively influence the Teams product road-map, and feature lifecycles. Building growth strategies & driving product and customer partnerships to help enterprises make most of collaborative consumer experiences with Microsoft Teams - hub for teamwork in Office 365 with chat, calling & meetings - Deep product expertise and interface to Product Design and development teams. - Maintain and drive customer improvements Feature Backlog - Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc. - Directly interface with multiple key customers in the region to manage strategic customers through their adoption lifecycle including Meetings, Platform Integrations, and Collaboration workloads. - Spokesperson & face of Product at Teams-specific customer connection events - Contribute to the overall Product Strategy and Roadmap, as well as stay in sync with end-user features and service infrastructure. - Led and drive Partner motions for SEA region and help enable partners to build and achieve more on Teams by sharing best practices around design and dev guidance.
Nokia
Mar 20191 yr 8 mosOct 2020

• Managing the Virtual Conferencing / Softphone, presence and chat services budgets including SCPR audits and validations • Preparation of Services Operational Reviews • Management of Business Continuity activities and Risk assessment (Archer tool) • Performing Data Privacy Assessment for above services (Archer Tool) • Business case definition for the above services • IT Performance management and monitoring (e.g. KPI, SLA, services availability) • Defining continuous improvement action plan with IT Service Provider (Telefonica) • Actively working on SSS improvement for the respective services • Working on Unified Collaboration services strategy and roadmaps • Close collaboration with Nokia Quality Assurance to ensure that UC services are delivered at the high-quality level • Managing and planning services regular updates • Managing communication related to the service changes, improvements, outages • Working closely with Nokia vendor management and procurement team in relation to portfolios and contracts related to above services • Review and definition of the UC team Mode of Operation • Design, functionality, structure, configuration, quality and technical solution of the above services • Management of the design of the services and solutions, guidance for the IT providers' technical solution teams • Performing the necessary acceptance and assuring the quality after the implementation of the service / IT solution • Preparation and validation of requirement analysis, preparation of offer requests to providers and evaluation of answers • Participation in the preparation of project proposals, the project business case and in the implementation of projects. • Close relationship and management of the provider teams
Microsoft
Jan 20172 yrs 2 mosFeb 2019

Bengaluru, Karnataka, India

• Assisting & troubleshooting in Deploying Skype for Business Hybrid solutions, migration, Hybrid Voice Solutions, TEAMS • Providing Technical assistance to Microsoft Premier Customers with guidance and best practices laid by Microsoft for Skype for Business Online & TEAMS. • Deliver Technical Training's, 1:1 Sessions, 1: Many Sessions, Practice Accelerators, and Chalk Talks on Office 365. • Entitled for managing & assisting in Technical Roadblocks of peers. • Responsible for efficiently managing the relationship with the customers. • Collaborate on cross-team and cross-product technical issues by working with resources from Microsoft Product Groups as needed to resolve customer issues.
Microsoft
Mar 20151 yr 11 mosJan 2017

Greater Bengaluru Area

• Implementation Experience: Exchange Installation and Configuration, Hybrid configuration set up with O365, ADFS 3.0 Implementation, Migration of mailboxes to O365 (PST, IMAP, Cutover, Staged, Hybrid) and AAD Connect Manage & Troubleshoot Partner's ADFS 2.0/3.0 issues including deployment assistance. • Providing Technical Consultation to Microsoft Gold, Silver, and Registered partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Office 365. Train and Knowledge Sharing with Partners based on Microsoft Best Practices. • Manage & assisting Microsoft Partner's Office 365 issues. • Work with Microsoft Partners on Exchange 2007, 2010, 2013 and O365 related issues. • Project Nirvana IP with Partners and Stake holders – Delivered IP on top issues to reduce support incidents and accelerate on Deployments. • Tailored a custom Exchange online & On-premise training for quicker onboarding process. Acted as member to expand the team, Mentoring New hires and act as SMEs on new Technologies.
Microland Limited
Jul 20149 mosMar 2015

Bangalore

Microland Limited
Sep 20121 yr 11 mosJul 2014

Currently associated with Microland Ltd. Being in Microland for over a span of one year, I have successfully acclimatized to the company's principles and standards and feel a lot more confident and technically sound now.Henceforth my aspiration is to understand Microland's specific processes and excel in the projects assigned to me and contribute to the company's development and success.I look forward to growing in Microland, and contribute my best technical expertise to my team and process.
StreamBits InfoTech
Feb 20122 yrs 6 mosJul 2014

Started with a team of 2 and conducted market research by visiting more than 10 builders to identify the need for SMART Homes in UP & NCR region. We came up with beta version of SMART Home device and distributed product to our customer in Gujrat. Received overwhelming response from our consumers, later we conceptualised and shaped Streambits.in. Having laid its foundation almost years ago, StreamBits InfoTech has managed to find itself a suitable and sustainable position in the Indian Market. We changed our working methodology from waterfall model to AGILE methodology. With the help of this new model we have achieved our timeline upto 20% faster and have delivered more bug free systems than before. Segmented the market to identify target group to develop product positioning and pricing strategies. Within couple of years, we had wide range of customers starting from Bakery firms to customer like “L&T Infra” http://streambits.in/portfolio/index.html

Anurag’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
Microsoft Copilot
Microsoft Copilot

Education

SYMBIOSIS INTERNATIONAL UNIVERSITY

Master of Business Administration (MBA), Operations Management and Supervision

SYMBIOSIS INTERNATIONAL UNIVERSITY

20131 yr2014

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

Gautam Buddha Technical University

20084 yrs2012

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Headline

AI Product Manager @Microsoft

About

An entrepreneur at heart, having worked on various innovative Product Platforms both in the B2B and B2C space and a Solutions specialist, with strong problem-solving skills driven towards building a friction-less user experience. Carries the ideal blended experience of having worked on various enterprise wide Technology products & projects. Translated into co-founding two start-ups till date, one of which is to optimise unified reporting tool for UC products. Through multiple stakeholder engagements, attention to details, and use of principles and processes, I lead to data driven decision making and consistent positive results. Reach me on: LinkedIn message 📝: nov28anurag@gmail.com 📞: 889 243 0832 📢: https://talkinganurag.com/2020/01/08/welcome-to-my-blog/

Location

Bengaluru

AI stack

claude code

claude

gemini

Microsoft Copilot

Work experience

Senior Technical PM | Copilot Agents & Agent 365 at Microsoft, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, I’m a Product Manager working on Microsoft 365 Copilot and AI Agents ("Agent 365"), focused on building enterprise‑ready, scalable AI products that deliver measurable customer value. My work sits at the intersection of product strategy, customer needs, and engineering execution. I partner closely with customers, field teams, product owners, and engineering to shape product direction, prioritize features, and improve real‑world adoption and quality. I specialize in: Product discovery & roadmap shaping based on customer feedback, usage signals, and enterprise requirements Defining and prioritizing features for Copilot extensibility, AI agents, and enterprise integrations Driving response quality, trust, and reliability through evaluations, feedback loops, and iteration Translating complex customer problems into clear product requirements and actionable decisions Leading cross‑functional execution across product, engineering, and go‑to‑market teams A significant part of my role involves working directly with large enterprise customers to understand how AI agents are used in real business workflows, identifying gaps, and feeding those insights back into the product to influence design, governance, and scale readiness. I’m particularly passionate about building AI products that are explainable, controllable, and production‑grade, not just impressive demos — ensuring Copilot and AI agents are trusted tools in day‑to‑day enterprise work.

Senior Technical PM | Microsoft Teams Product Group at Microsoft, Sep 2023 - Jul 2024 · 11 mos, Bengaluru, Karnataka, India

Technical Product Manager II at Microsoft, Oct 2020 - Aug 2023 · 2 yrs 11 mos, Bengaluru, Karnataka, India, As a Technical Product Managers and part of the Customer and Partner Engagement Program from Teams Engineering at Microsoft I'm entitled of delivering impact in the Eastern Hemisphere. I work with organizations of all sizes in multiple industry verticals like FLW, SMB, and enterprise customers including Unicorns/Startups. With large organizations who are established on Microsoft 365, I guide them to deploy, embrace, and adopt Microsoft Teams, collaborating with engineering for Product quality and reliability improvements, guiding strategic customers to get the most value from our calling and meeting stack in the service, and several other engagements. I help start customer journey into the Microsoft Cloud with Teams as an Agile gateway. In the process, my global team and I are the voice of our customers. We positively influence the Teams product road-map, and feature lifecycles. Building growth strategies & driving product and customer partnerships to help enterprises make most of collaborative consumer experiences with Microsoft Teams - hub for teamwork in Office 365 with chat, calling & meetings - Deep product expertise and interface to Product Design and development teams. - Maintain and drive customer improvements Feature Backlog - Drive design and development for specific customer issues to unblock adoption, then turn them into general solutions (new features), toolkits, documentation, etc. - Directly interface with multiple key customers in the region to manage strategic customers through their adoption lifecycle including Meetings, Platform Integrations, and Collaboration workloads. - Spokesperson & face of Product at Teams-specific customer connection events - Contribute to the overall Product Strategy and Roadmap, as well as stay in sync with end-user features and service infrastructure. - Led and drive Partner motions for SEA region and help enable partners to build and achieve more on Teams by sharing best practices around design and dev guidance.

Solution Designer- Virtual Conferencing / Softphone, Presence and Chat Services at Nokia, Mar 2019 - Oct 2020 · 1 yr 8 mos, • Managing the Virtual Conferencing / Softphone, presence and chat services budgets including SCPR audits and validations • Preparation of Services Operational Reviews • Management of Business Continuity activities and Risk assessment (Archer tool) • Performing Data Privacy Assessment for above services (Archer Tool) • Business case definition for the above services • IT Performance management and monitoring (e.g. KPI, SLA, services availability) • Defining continuous improvement action plan with IT Service Provider (Telefonica) • Actively working on SSS improvement for the respective services • Working on Unified Collaboration services strategy and roadmaps • Close collaboration with Nokia Quality Assurance to ensure that UC services are delivered at the high-quality level • Managing and planning services regular updates • Managing communication related to the service changes, improvements, outages • Working closely with Nokia vendor management and procurement team in relation to portfolios and contracts related to above services • Review and definition of the UC team Mode of Operation • Design, functionality, structure, configuration, quality and technical solution of the above services • Management of the design of the services and solutions, guidance for the IT providers' technical solution teams • Performing the necessary acceptance and assuring the quality after the implementation of the service / IT solution • Preparation and validation of requirement analysis, preparation of offer requests to providers and evaluation of answers • Participation in the preparation of project proposals, the project business case and in the implementation of projects. • Close relationship and management of the provider teams

Skype for Business & TEAMS (UC) at Microsoft, Jan 2017 - Feb 2019 · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Assisting & troubleshooting in Deploying Skype for Business Hybrid solutions, migration, Hybrid Voice Solutions, TEAMS • Providing Technical assistance to Microsoft Premier Customers with guidance and best practices laid by Microsoft for Skype for Business Online & TEAMS. • Deliver Technical Training's, 1:1 Sessions, 1: Many Sessions, Practice Accelerators, and Chalk Talks on Office 365. • Entitled for managing & assisting in Technical Roadblocks of peers. • Responsible for efficiently managing the relationship with the customers. • Collaborate on cross-team and cross-product technical issues by working with resources from Microsoft Product Groups as needed to resolve customer issues.

Partner Technical Consultant at Microsoft, Mar 2015 - Jan 2017 · 1 yr 11 mos, Greater Bengaluru Area, • Implementation Experience: Exchange Installation and Configuration, Hybrid configuration set up with O365, ADFS 3.0 Implementation, Migration of mailboxes to O365 (PST, IMAP, Cutover, Staged, Hybrid) and AAD Connect Manage & Troubleshoot Partner's ADFS 2.0/3.0 issues including deployment assistance. • Providing Technical Consultation to Microsoft Gold, Silver, and Registered partners for end to end deploying, planning architectural guidance and best practices laid by Microsoft for Office 365. Train and Knowledge Sharing with Partners based on Microsoft Best Practices. • Manage & assisting Microsoft Partner's Office 365 issues. • Work with Microsoft Partners on Exchange 2007, 2010, 2013 and O365 related issues. • Project Nirvana IP with Partners and Stake holders – Delivered IP on top issues to reduce support incidents and accelerate on Deployments. • Tailored a custom Exchange online & On-premise training for quicker onboarding process. Acted as member to expand the team, Mentoring New hires and act as SMEs on new Technologies.

Administrator - Messaging at Microland Limited, Jul 2014 - Mar 2015 · 9 mos, Bangalore

RIMS- Engineer at Microland Limited, Sep 2012 - Jul 2014 · 1 yr 11 mos, Currently associated with Microland Ltd. Being in Microland for over a span of one year, I have successfully acclimatized to the company's principles and standards and feel a lot more confident and technically sound now.Henceforth my aspiration is to understand Microland's specific processes and excel in the projects assigned to me and contribute to the company's development and success.I look forward to growing in Microland, and contribute my best technical expertise to my team and process.

Co-Founder at StreamBits InfoTech, Feb 2012 - Jul 2014 · 2 yrs 6 mos, Started with a team of 2 and conducted market research by visiting more than 10 builders to identify the need for SMART Homes in UP & NCR region. We came up with beta version of SMART Home device and distributed product to our customer in Gujrat. Received overwhelming response from our consumers, later we conceptualised and shaped Streambits.in. Having laid its foundation almost years ago, StreamBits InfoTech has managed to find itself a suitable and sustainable position in the Indian Market. We changed our working methodology from waterfall model to AGILE methodology. With the help of this new model we have achieved our timeline upto 20% faster and have delivered more bug free systems than before. Segmented the market to identify target group to develop product positioning and pricing strategies. Within couple of years, we had wide range of customers starting from Bakery firms to customer like “L&T Infra” http://streambits.in/portfolio/index.html

Education

Master of Business Administration (MBA), Operations Management and Supervision, SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, Gautam Buddha Technical University